Account Manager Focused Customer Success

Position: Account Manager Focused on Customer Success
Shape the future of customer service at Soucy as an Account Manager, becoming the primary contact for B2B customers. Your organizational and communication abilities will be essential for maximizing customer satisfaction and supporting sales objectives.

In this pivotal role, you will manage customer relationships while handling orders and follow-ups. You'll address client concerns, analyze sales data, and collaborate with teams to personalize solutions that resonate with customer needs.

Key Responsibilities:

• Manage the assigned portfolio of B2B customers

• Contribute to building strong customer relationships

• Facilitate clear communication with all parties involved

• Handle orders and follow up on customer requests

• Collect data and monitor account performance effectively

Requirements:

• Strong organizational skills and effective communication

• Experience in managing B2B client accounts

• Proficiency in sales data analysis and forecasting

• Knowledge of trends in the rubber manufacturing industry

• Enthusiasm for driving customer success

Become a key player in Soucy's growth journey by delivering exceptional customer experiences.
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