Concierge​/Receptionist

The Concierge/Receptionist at Human Good community is the welcoming face of our senior living environment, creating a warm, safe, and organized experience for residents, families, and visitors. You will manage the front desk, answer and route calls, greet and direct guests, and support resident needs with compassion and professionalism. Responsibilities include maintaining visitor logs, coordinating deliveries and transportation requests, handling basic inquiries, and assisting with administrative tasks.

You'll collaborate with care, hospitality, and operations teams, contributing to a mission-driven community that enriches the lives of older adults every day.

Responsibilities

• Serve as the primary front desk contact, warmly greeting residents, families, and visitors
• Answer, screen, and route incoming calls in a professional and timely manner
• Maintain visitor logs, badges, and sign-in/sign-out procedures for safety and security
• Coordinate deliveries, mail, and packages for residents and departments
• Support residents with basic requests, directions, and information about community services
• Assist with scheduling transportation, appointments, and common-area reservations
• Perform clerical and data entry tasks, including filing, copying, and updating records
• Communicate promptly with care, hospitality, and operations teams regarding resident or visitor needs
• Uphold privacy, confidentiality, and infection-control guidelines in all interactions
• Contribute to a positive, mission-driven environment aligned with Human
• Good's values

Required Skills

• Customer service
• Telephone etiquette
• Front desk operations
• Scheduling and appointment coordination
• Resident and visitor sign-in procedures
• Basic computer skills (email, MS Office, EHR/CRM systems)
• Data entry
• Conflict de-escalation
• Privacy and confidentiality (HIPAA awareness)
• Multitasking and time management