Student Support Services

Student Support Services (Part-Time, 29 Hours/Week)

Pay: $23.50 - $26.75/hour (depending on experience)

Location:

White Hawk Academy

Position Summary

The Student Support Services staff member provides direct support to students and families while assisting with administrative and data-related functions essential to the successful operation of the alternative high school program. This position serves as a key liaison between students, families, teachers, and administrators, supporting student engagement, attendance, and academic progress in a flexible, student-centered learning environment.

Student Support

• Build positive, supportive relationships with students in an alternative education setting.
• Assist students with organization, goal-setting, and problem-solving to support academic and behavioral success.
• Monitor attendance, engagement, and progress; communicate concerns to appropriate staff.
• Support implementation of individual student plans (e.g., credit recovery, intervention plans, behavior supports).
• Provide supervision and support during non-instructional times as assigned.

Parent and Family Engagement

• Serve as an additional point of contact for families, fostering positive communication and engagement.
• Assist with scheduling and coordination of meetings, conferences, and support services.
• Support family outreach efforts, including phone calls, emails, and documentation.

Administrative Support

• Provide clerical and organizational support to administrators and instructional staff.
• Maintain accurate student records in accordance with FERPA and district policies.
• Assist with scheduling, filing, correspondence, and preparation of reports.
• Support daily program operations as needed.

Data Entry and Analysis

• Assist in tracking student progress toward credits, graduation requirements, and program goals.
• Generate basic reports and summaries for staff and administration.
• Ensure data accuracy, confidentiality, and compliance with district and state requirements.

High school diploma or equivalent. Minimum of five (5) years of relatable work experience preferred. Experience working with adolescents, preferably in an educational or youth-support setting. Strong interpersonal and communication skills. Basic computer skills, including data entry and use of spreadsheets or student information systems. Ability to maintain confidentiality and comply with FERPA requirements. Knowledge, skills, and abilities Strong organizational and time-management skills.

Ability to multitask and prioritize in a fast-paced environment. Professional, calm, and supportive demeanor. Ability to work collaboratively as part of a team. Flexibility and adaptability to meet the needs of students and the program.

Work is primarily performed in a school environment. Position may involve periods of standing, walking, and interacting with students. Occasional evening or flexible hours may be required for parent meetings or events.