Technical Writer & Systems Documenter

About the Company

About the Company Unicity was founded with a bold mission to make healthy living a reality in an on the go world For over 30 years we have been dedicated to developing innovative science based products and programs that promote metabolic health and improve quality of life Our person to person business model gives a personal touch to our growth and we are looking for dedicated individuals to help us continue Making Life Better

This is a on ON SITE role In addition to competitive pay we can offer Heath Dental Vision Life and other benefits that begin within a month

Paid Parental Leave Generous vacation allowance in addition to company paid holidays
401k with company match

Substantial company product allowance

Reimbursement for internet cell phone and gymwellness activities

About the Role You will take the lead on documenting Unicitys systems ensuring our technical processes are clear consistent and easy for everyone to follow That means interviewing engineers analysts and operators across time zones then producing clear documentation that makes institutional knowledge transferable This is a ground floor role with direct exposure to global operations technology infrastructure and executive decision making

• Interview technical and operational staff to extract undocumented processes then write them up
• Build and maintain system architecture maps data flow diagrams and process documentation
• Document integrations APIs and internal tools in plain language and in technical detail
• Create SOPs for recurring operational workflows finance fulfillment distributor ops etc
• Maintain a living knowledge base that stays current as systems change
• Support the incoming Tech Lead with a clean inheritance package

• Excellent writer precise economical no fluff
• Naturally curious; asks good questions and listens carefully
• Comfortable with technical concepts even without deep engineering background
• Able to produce both executive summaries and detailed technical specs from the same source material
• Self directed; can manage a documentation backlog without hand holding
• Familiarity with tools like Notion Confluence Lucidchart or similar
• Nice to Have Exposure to software systems APIs or database concepts
• Experience with process mapping tools drawio Miro etc
• Background in business analysis or operations

Compensation  depending on experience On site