Community Branch Manager

Summary

The Community Branch Manager is responsible for delivering outstanding client service, achieving growth goals, operational efficiencies, and developing branch employees for branches with deposits up to $100 million. The role includes managing client relationships using a full suite of banking services, focusing on customer experience, digital utilization, and compliant sales practices.

• Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management, etc., by referring clients to the appropriate department or division.
• Manages the effective use of client relationship management software, recording appropriate activities, incidents, referrals and marketing.
• Manages and fosters growth in the top client relationships of the branch.
• Identifies referral opportunities to other lines of business including Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management, fully embracing and utilizing 360 View for documenting referrals and other client activity.
• Builds client relationships through outbound and proactive measures.
• Opens and maintains a variety of products including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer and small business credit cards.
• Demonstrates proficiency in processing new consumer and new small business loan requests.
• Keeps up to date on regulation changes, follows all Bank policies and procedures, compliance regulations, and completes all required annual or job‑specific training.
• Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities.
• Participates in and enforces all aspects of branch security in accordance with First Interstate Bank’s security policy.
• Ensures operational efficiency, compliance, and quality standards are met.
• Shows continuous learning and fosters First Interstate Bank’s corporate culture in all actions.
• Embraces the Bank’s vision, mission and values, and takes personal initiative as a positive example.
• Participates in volunteer activities and financial education.
• Ensures positive community relations in the branch market area.
• Performs other duties as assigned.

• Manages one or more branches within a market, ensuring consistent performance execution, employee engagement, and operational soundness.
• Manages the selection, placement, performance, development, promotion, and termination of branch employees in collaboration with the Community Market Leader.
• Provides coaching, performance feedback and development; ensures each team member builds proficiency in consumer and small business lending, and deposit account opening, including effective use of the dashboard to monitor and measure performance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated ability to manage branch level P&L, interpret financial trends, and drive performance outcomes.
• Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.
• Ability to solve complex operational or client‑related challenges using sound judgment, data interpretation, and risk‑aware decision making.
• Skilled in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate solutions across banking lines.
• Demonstrated ability to identify client needs and recommend appropriate financial solutions.

• High School Diploma or General Education Degree (GED) required.
• Associate's Degree preferred.
• 4‑6 years experience in the banking industry to include supervisor or management experience required.
• Consumer and Small Business lending origination experience preferred.

• Valid Driver’s License required.
• Registered Mortgage Loan Originator per the SAFE Act required.
• Notary Certification…