Patient Financial Advocate

About Sheridan Memorial Hospital

At Sheridan Memorial Hospital, we proudly rank in the top 13.6% of U.S. hospitals, recognized by the Centers for Medicare and Medicaid Services. With over 850 dedicated employees and 100+ expert providers across 25 specialties, we are committed to exceptional, patient-centered care. Set in northern Wyoming’s stunning Big Horn Mountain foothills, Sheridan offers outdoor adventure and community charm. Our hospital combines cutting‑edge technology with a collaborative, innovative culture.

Join a team that values your skills, fosters growth, and empowers you to impact lives meaningfully. Apply today and be part of Sheridan Memorial Hospital’s mission of excellence!

Service excellence and a culture of kindness are priorities for Sheridan Memorial Hospital. The Patient Financial Advocate is responsible for supporting Sheridan Memorial Hospital’s Revenue Cycle Team through providing accurate and compassionate counseling to the patient regarding insurance benefits, recommending alternative sources of payment and financial assistance while providing a 5‑star experience so the patient and provider can focus on healthcare.

• Counsels patients regarding insurance benefits and recommends alternative sources of payment and financial assistance by explaining responsibilities for services received, payment options, and collections procedures to patients and parties responsible for payment.
• Demonstrates the ability to assertively pursue necessary information and to function independently to secure financial resolution on accounts.
• Contacts insurance carriers or other sources, including but not limited to pharmaceutical companies, pharmacies, and acts as an advocate for the patient.
• Initiates process for collecting prepays due at time of service, performs follow‑up to insure maximum collection is achieved.
• Responsible for financially clearing patients within Sheridan Memorial Hospital and Big Horn Health Network to obtain cash payment or determine eligibility for various government programs.
• Maintains knowledge of revenue cycle operations, third party reimbursement, local/state/federal regulations and medical terminology.
• Conducts all activities with knowledge and understanding of Sheridan Memorial Hospital’s mission and values, regulatory compliance requirements, payer requirements, HIPAA privacy and security requirements, the overall revenue cycle procedures and the hospital’s policies.
• Ability to educate patient on financial obligations not limited to insurance co‑pays, deductibles, co‑insurances, and out of pocket expenses for point of service collections.
• Helps to maintain a professional atmosphere for patients, family members and staff.

• Associate degree or equivalent experience, preferred
• High School Diploma or GED equivalent, required.
• Knowledge of CPT, HCPCS, and ICD‑10 codes, preferred.
• Minimum of six months previous healthcare registration, billing and collections, financial counseling, and/or customer service experience, preferred.
• Certification may be required as regulatory requirements are in place.
• Knowledge of medical insurances, EMTALA regulations, hospital billing and collection processes, preferred.

• Language Skills
  • Ability to read, analyze, interpret, and communicate proficiently in English.
  • Ability to effectively present information and respond to questions from providers, clinical staff, payors, and patients.
• Reasoning Abilities
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Computer Skills
  • Proficient with MS Office Suite including Word, Excel and PowerPoint.
  • Proficient with the EMR system.
• Other Knowledge, Skills, and Abilities
  • Ability to prioritize and perform multiple tasks with many interruptions.
  • Competently explains financial options and secures payment and/or payment plan from patients and/or guarantors. Ability to manage a fast pace environment.
  • Ability to manage multiple phone calls at once.
  • Ability to solve conflict.
  • Must possess excellent time management and…