Customer Service Representative Retail Focus

Build a Career Where Excellent Service Means Sales and Smiles

At Weatherby, our customers aren't just buying products-they're joining a family built on legacy, craftsmanship, and trust. As a CSR with a retail focus, you'll be on the front lines of that connection. Whether you're helping someone in person, over the phone, or through online channels, your work ensures that every customer feels supported, informed, and valued.

As a Weatherby CSR, you'll play a critical role in building customer relationships and driving sales growth in our retail shop. You'll provide excellent service, help customers navigate product choices, process orders, and manage account details-all while bringing ideas to improve displays and interactions in our retail space. This role blends customer service, sales, and merchandising, with opportunities to represent the Weatherby brand with energy and hospitality.

• You thrive on helping customers and enjoy solving problems with professionalism and care.
• You're detail-oriented and organized, keeping track of orders, inventory, and customer records.
• You're comfortable working independently while also collaborating with the broader Customer Service team.
• You bring product knowledge, especially in firearms, and a passion for learning more.
• You're adaptable-able to support retail displays one day, process complex orders the next, and welcome guests when they visit our facility.

• A Meaningful Purpose – Enriching the lives of our employees and our customers is a priority.
• A Mission We Are Proud Of – Weatherby is committed to delivering exceptional products to customers through premium craftsmanship, innovative design, and industry-leading ballistics preserving our legacy as a trusted brand in the outdoor community.
• We Live Our Values – We hire by them, coach to them, and recognize them daily:
  • Built to Serve
  • Anchored in Integrity
  • Stronger Together
  • Driven by Precision
  • Fueled by Grit
  • Inspired to Create
  • Committed to Growth
  • Rooted in Passion
• Stability – Be part of a company with deep roots, trusted products, and a clear vision for the future.
• Skill-Building – Develop customer service expertise while learning retail merchandising, sales, and product knowledge.
• Customer Connection – See the direct impact you make every day by creating memorable experiences for Weatherby customers.

Customer Experience & Service

• Create a welcoming environment and deliver exceptional customer service in person, online, and by phone.
• Build and maintain strong customer relationships, ensuring a positive experience that drives repeat business and makes them a customer for life.
• Assist customers in locating merchandise, answering product questions, and providing product quotes and order details.
• Pursue and develop new customer accounts while maintaining existing relationships.

Order Processing & Retail Operations

• Accurately process customer orders, applications, payments, and account updates.
• Edit and verify orders for pricing, accuracy, and product details.
• Provide customers with information on pricing, shipping, delivery timelines, and delays.
• Track and follow up on orders to ensure timely and accurate fulfillment.
• Collaborate with production, sales, shipping, warehouse, and carriers to resolve order or delivery issues.
• Generate ideas for sales displays, retail interactions, and merchandising plans.
• Organize, set up, maintain, and replenish merchandise within the retail store.

Firearms Compliance & Safety

• Process firearm sales, ensuring all paperwork and background checks are completed accurately and in compliance with federal, state, and local laws.
• Work with compliance team to track serialized inventory.
• Maintain knowledge of ATF Federal and State regulations.
• Promote and maintain a safe environment while working with firearms in all customer and staff interactions.

Other Responsibilities

• Demonstrate ownership, professionalism, and passion for the brand.
• Perform other duties as assigned.

Education & Experience

• Associate's degree (A.A.) or equivalent combination of education and experience.
• Prior experience and knowledge of firearms required.
• Customer service or…