Commercial HVAC Service Supervisor

Commercial HVAC Service Supervisor

Location: Sheridan, WY, United States

Category: Technician - HVAC Service

As a Service Supervisor at LONG Building Technologies
, you will be responsible for leading and supporting a team of HVAC Service Technicians to ensure the effective installation, maintenance, troubleshooting, and repair of HVAC systems within your assigned region.

This role includes overseeing day‑to‑day operations, providing hands‑on training for new team members, and facilitating ongoing development for existing technicians. In addition to team leadership, you will manage complex service calls and act as a subject‑matter expert across all HVAC systems under your purview.

• Medical, Dental and Vision Insurance
• Voluntary Life Insurance
• Voluntary Accident and Critical Care Insurance
• Basic Life, Short-Term and Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Matching contributions
• Profit Sharing/Bonus/ Commission Program as applicable
• Paid Time Off
• Paid Community Service Day
• 8 Paid holidays
• Tuition Reimbursement
• Pet Insurance
• Legal and IDShield are offered to eligible employees

• Oversee the daily operations of HVAC technicians by assigning tasks, monitoring progress, and ensuring timely, high-quality completion of work.
• Provide expert guidance in complex troubleshooting, diagnostics, installations, and resolving technical issues.
• Lead, mentor, and support technician development through recruitment, performance evaluations, coaching, and disciplinary actions.
• Design and implement ongoing training programs to promote continuous skill development and technical proficiency.
• Manage budgets, schedules, and resources to ensure operational efficiency and project success.
• Assist the Service Manager and act as a backup when required.
• Recommend and manage the acquisition and upkeep of service tools, inventory, and company vehicles.
• Ensure technicians consistently meet department quality standards and service protocols.
• Address and resolve escalated customer concerns promptly, ensuring a high level of service and satisfaction.
• Continue to perform hands‑on service work, including maintenance, troubleshooting, and installations for complex calls.
• Promote a strong customer service culture through training and ongoing technician support.
• Build and maintain positive relationships with customers, technicians, dispatch, sales, and leadership teams.
• Accurately complete all required paperwork and documentation while on the job.
• Ensure all work, including non-contractual services, is properly documented and billed.
• Provide administrative support related to scheduling, personnel, billing, and site documentation.
• Submit accurate and timely timecard reports.
• Enforce safety procedures, conduct safety inspections, and promote a culture of safety within the team.
• Be available to work after hours as necessary.
• Other duties as assigned.

• 2-year HVAC technical degree and 6 years HVAC service experience and proven experience that demonstrates leadership qualities or equivalent combination of education and experience.
• Knowledge of dispatch, job cost, HVAC mechanical and electrical systems, controls, technical service procedures, and safety practices.
• Exceptionally advanced understanding of commercial heating, ventilation, air conditioning, or electrical systems with a comprehensive knowledge of VRV and VRF commercial HVAC systems.
• Valid CFC Refrigeration certificate.
• Maintain company trade licenses and skills applicable to HVAC, chiller, boiler, and controls service.
• This role necessitates safely and legally operating a company vehicle to travel to job sites and visit customer locations for inspections.
• Advanced oral, written, interpersonal communication skills, as well as excellent documentation and organizational skills.
• Proficiency with Microsoft Office programs (Word, Outlook, Excel) and able to learn additional computer software quickly.
• Capability to work in confined or tight spaces such as mechanical rooms for installation and repair tasks.

• No candidate will meet every single desired qualification. If your experience looks a little…