Relationship Banker

Relationship Banker I

We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009.

At First United Bank we are dedicated to building a culture of care in the communities we serve and we are committed to building lifelong, multigenerational relationships. Top candidates must be passionate about this mission and serve others whether customers, employees or community members.

• Approach serving every customer like a family member.
• Aware of the overall picture and able to discern top priorities.
• Forge positive and trusting relationships with everyone.
• Highly responsible and dependable, following through on promises.
• Effortlessly handle challenging situations.
• Relentless about constant improvement and learning.
• Enjoy providing personalized service that creates customer loyalty.
• Addicted to a positive attitude.
• Commit to meeting deadlines and never miss the little details.

The Relationship Banker will serve as the single point of contact for customers, matching their needs with First United Bank products and services and mentoring employees to do the same. The role requires precision, adherence to policies, and strong personal connections.

• An award‑winning culture focused on faith, financial well‑being, personal development, and wellness.
• A chance to make a difference in the lives of others in the community.
• Opportunities for personal and professional growth.
• Exceptional benefits including 401(k) matching.
• The You First Wellness Program with wellness incentives and fitness membership reimbursement.
• Educational assistance and reimbursements.

• Maintain basic knowledge of all First United Bank products, services, procedures, policies and relevant regulatory issues.
• Follow proper procedures accurately and efficiently for all customer‑servicing activities.
• Retain existing customers and develop new customer relationships.
• Serve as the customers’ single point of contact for all bank products and services.
• Consistently meet or exceed performance goals, promote new products, and educate customers and peers.
• Participate in meetings, bank functions, and community events as requested.
• Meet customer service expectations by greeting customers, smiling, using their name, and building rapport.
• Identify and match customer product needs by interviewing and discussing financial needs.
• Open new accounts, certificates of deposit, and other ancillary products, ensuring proper paperwork is completed.
• Assist customers with routine questions and requests (balance inquiries, statements, check copies, etc.).
• Process a variety of transactions quickly and accurately according to policies.
• Maintain drawer limits, perform cash verifications, and verify all transactions.
• Proactively resolve customer complaints and issues.
• Resolve account issues listed in reports and assist with charge‑off repayment plans.
• Perform security functions, open and close bank, and ensure overall safety.
• Master the primary purpose and essential duties of the Relationship Banker I position.

• High School Diploma (strongly preferred);
  Some college (strongly preferred).
• One year of retail experience (preferred).
• Cash handling experience (preferred).
• Superior customer service skills required.
• Basic mathematics for problem solving.
• Exact or highly accurate in daily work.
• Effective written, verbal communication.
• Time‑management and independent work ability.
• Good judgment and decision‑making skills.
• Critical thinking and logical reasoning.
• Ability to multi‑task.
• Maintain a professional attitude and appearance.
• Act ethically inside and outside work.
• Active listening and customer focus.

Sherman‑Taylor Street

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate on the basis of race, color, religion, sex, national origin, or any other protected characteristic.

If an applicant needs assistance completing the application due to a disability, please email  for assistance.