Field Service Engineer

Job Summary:

Under the direction of the immediate supervisor, conducts technical installation and maintenance activities, including but not limited to:
Performs expert level troubleshooting techniques via phone and on-site, can perform expert level technical/mechanical problem solving on multiple lines of equipment. Establishes, develops, and improves customer satisfaction and attends all customer mandatory Environmental, Health, and Safety classes. Facilitates and reconciles data collection with the customer to be presented at tool performance meetings if required. Provides customer with updated non-confidential literature regarding equipment.

Heavily involved with new products and upgrades with customer and factory engineering departments. Must have a complete understanding of all standard operating procedures and plan daily activities with minimal supervision. Must have the ability to finalize new system installations, while managing install team activities if necessary. Performs technical training activities to subordinates and customers when necessary.

• Performs expert level maintenance and the responsibility of day to day scheduling of given assignments. Performs expert maintenance on multiple lines of equipment including OEM’s with extensive/applied knowledge of hardware, software, and process. Performs expert level troubleshooting skills in order to resolve tool problems.
• Field Service Engineer will establish and maintain a high level of customer satisfaction. FSE will attend customer fab safety classes while observing all rules and regulations pertaining to customer site. FSE will help develop with the customer a preventative maintenance program, along with basic/expert troubleshooting procedures. FSE facilitates and reconciles data collection with the customer to be presented at tool performance meetings when required.
  
  Performs expert maintenance on multiple lines of equipment with extensive/applied knowledge of hardware, software, and process.
• Understanding and knowledge of standard operating procedures. FSE’s will familiarize themselves with standard operating procedures for the field service organization.
• FSE will coordinate daily activities with little supervision. FSE will be available for after hour phone support when required and after hour on-site service support if necessary.
• FSE will perform technical training to less experienced personnel within department and customers when necessary.
• Will provide technical assistance and knowledge on product engineering updates and designs.

• Bachelor of Science, in electrical, mechanical, or equivalent with additional applicable courses or professional certification in electronics preferred.
• This position typically requires 5 or more years related work experience with extensive/applied knowledge of the Semiconductor Industry, Silicon Wafer Fabrication, Environmental, Health and Safety, Flow Controls, Pneumatics, Chemistry, and Computer Programming.
• Must possess good verbal and writing skills to interact with peers, management, and customers.
• Must show skills in utilizing basic electronic troubleshooting equipment.
• Must show proficiency in basic computer skills, i.e., Excel, Word, DOS, Windows Operating System, and E-Mail.
• Must be willing to travel and/or relocate outside of area based on business needs.
• Must be willing to travel at a moment’s notice, staying through the completion of the task assigned.

Physical Requirements &

Working Conditions:

Must feel confident and comfortable working around hazardous chemicals. Ability to work within a confined space. Ability to lift heavy loads up to 50 lbs. Must be able to discern and appropriately handle confidential material and information. Must be able to possess the ability to think quickly and get answers to problems fast. Must have the ability to handle multiple problems at any given time.

Other Requirements:

Must be able to work in a highly functioning team environment. Display the highest levels of honesty, integrity and professionalism. Take pride in your work and in the company. Communicate openly and strive for peak performance in daily tasks. Know and deliver the quality service RENA’s customers have come to expect.

This job description is intended to summarize the type and level of work performed by the incumbent and is not an exhaustive list of duties, responsibilities and requirements.

RENA North America is committed to Equal Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on any basis protected by law.