Site Infrastructure Specialist

Eaton’s Corporate Sector division is currently seeking a Site Infrastructure Specialist to support operations at our Sherman, TX site. The expected annual salary range for this role is $84,000 - $123,000 a year. Salaries are determined by candidate skills, experience, and qualifications as well as market and business considerations.

The primary function of this position is to provide site support and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton’s users (local and remote). Day‑to‑day IT ownership for site(s), site health & site customer experience, ensuring fast and quality restoration of site IT service interruptions. Leads regional improvement initiatives.

• Workforce Productivity:
  Deployment, configuration, and support of hardware client operating systems, and productivity software for end users. Support users with Office 365 and standard productivity tools; provide basic training and guidance.
• End User Computing & Mobility:
  Assist with mobile device setup and EUC tools, following standard procedures.
• Smart Hands in Server Rooms:
  Provide hands‑on support in server rooms, ensuring safety protocols, monitoring environments, and installing/troubleshooting servers, Virtual Machines (VMs), and UPS systems.
• Physical Security:
  Support visitor management systems and maintain knowledge of access control and video surveillance technologies.
• PC Desktop Support:
  Deliver onsite and remote support via Beyond Trust, manage virtual desktops, Zscaler, printers, peripherals, and PC lifecycle; resolve connectivity and security configuration issues.
• Network Infrastructure:
  Troubleshooting across LAN/WAN (including SD‑WAN), network security, and OT environments. Assist with support for Network Security Operations technologies that enable secure site connectivity globally including site firewalls, and network segmentation.
• Mobile:
  Manage on‑site cellular tech and support mobile communication devices (femto cells).
• Operational Technology:
  Supports OT systems by connecting industrial machines to the network. Understands the role of OT in industrial environments.
• UC Technology:
  Deploy and troubleshoot VoIP/telephony, conference room tech, digital signage, call center connectivity, and POTS‑in‑a‑Box solutions.
• Knowledge Management:
  Create and maintain technical documentation to support knowledge sharing.
• Prioritize the use of AI tools in standard work activities; identify opportunities to automate and streamline to gain efficiencies.

• Follow IT Service Management (ITSM): asset management, change management, incident management, request management, problem management, and project management processes to serve end users and maintain high levels of performance in achieving service level agreements.
• Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
• Provide input on IT process to support the Manufacturing equipment.
• Lead the Inventory, Risk Assessment & Profit Planning Process. Influence budgeting, forecasting, and spending for IT infrastructure.
• Participate in internal audits related to IT processes, procedures, software, and systems.
• Cybersecurity:
  Follow security protocols, report suspicious activity, and apply foundational security principles.
• Lean Daily Management:
  Adhere to Lean Daily Management (e.g. 5S, RCA, Gemba). Maintain accurate Service Now records and manage ticket queues for timely resolution.
• IT Compliance/
  
  Risk Management:
  
  Support disaster recovery planning, adhere to ITAR/CTD compliance, and apply cybersecurity fundamentals. Comply with, and be an advocate of, company policies and procedures.
• Continuous Improvement:
  Apply EBS, Root Cause Analysis, and CI tools to enhance service delivery.

• Lead a small project technical team with minimal supervision.
• Coaching & Mentoring:
  Mentor new hires and support onboarding experience.
• Vendor Coordination and Management:
  Facilitate telecommunications providers on site.
• Customer Focus:
  Resolve user issues independently, manage expectations, and ensure high satisfaction through timely follow‑up.
• Relation sh…