RN Clinic Manager

RN Clinic Manager

Sherman, Texas

STGi is seeking qualified candidates for this position in connection with an active Request for Proposals (RFP). Hiring for this role is contingent upon STGi's selection as the successful awardee.

STGi is currently seeking a Clinic Manager to provide services at our Community Based Outpatient Clinic. The primary purpose of this position is to serve as the Patient Relations Specialist, who represents the interests of Veteran patients in all areas of the clinic and coordinate care with the Medical Center and stakeholders. The position requires an understanding of the programs, processes and procedures of the clinic and relationships of various services.

The position is directly linked to customer service and the Service Excellence program initiatives. The general duty of the Clinic Manager is to provide professional clinical services under the direction of the Community Based Outpatient Clinic (CBOC) and to manage the day‑to‑day activities of the clinic.

• Perform managerial duties related to organization, leadership, and delegation of tasks, critical thinking, and prioritizing competing actions/activities.
• As the designated CBOC Safety Officer, demonstrate, understand and perform tasks related to safety and security principles and practices.
• As the designated CBOC Infection Control Officer, demonstrate, understand and perform tasks related to infection control principles and practices.
• As the designated CBOC Patient Advocacy Officer, demonstrate, understand and perform tasks related to customer service and patient satisfaction.
• As the designated CBOC Information Management/Cyber Security Officer, ensure compliance with all VA policies and procedures related to information management.
• Complete and submit all mandatory reports, logs, inspections, etc. in an accurate and timely manner as directed by STGi and its Subcontractor.
• Demonstrate and utilize the basic principles of team building to create a positive work environment.
• Ensure all STGi and VA policies and procedures related to CBOC operations are implemented and enforced.
• Ensure compliance with all state and federal statutes and regulations e.g. OSHA, CDC, Joint Commission.
• Ensure compliance with all contract performance measures.
• Ensure all staff complete all encounter forms on the day of the patient's visit, but no longer than 24 hours later.
• Demonstrate, understand and ensure fiscal responsibility in CBOC management e.g. judicious use of supplies/equipment, minimal staff overtime.
• Demonstrate, understand and utilize appropriate methods in communication with staff, STGi, VAMC and all other subcontractors.
• Ensure the CBOC staff and workplace remain in a constant state of readiness for any announced or unannounced inspections/surveys e.g. Joint Commission, VAMC EOC, CBOC Operations Manager, etc.
• Work under direct supervision of a Physician for clinical practice in accordance with state and federal guidelines and rules.
• Provide primary and preventive medical care to meet the needs (physical, mental, and emotional) of patients under a limited scope of Current Procedural Terminology (CPT) codes and within the RN’s skills and training.
• Provide medical patient care to the scope and standards of practice established by a nationally recognized credentialing organization representing Registered Nurses.
• Function within the scope of practice of the state and the state Medical Practice Act.
• Emphasize wellness, prevention, and early detection.
• Supervise support staff in the delivery of care to patients.
• Conduct preliminary review of the Patient Aligned Care Team (PACT) metrics.
• Compile all fire and safety reports and organize all safety‑relevant clinic‑wide drills.
• Ensure compliance with all reporting, HIPAA, privacy, OSAHA, VA and OIG regulations within the clinic.
• Implement and monitor day‑to‑day program operations and modifications.
• Monitor patient-flow activities, daily patient satisfaction and wait times.
• Monitor scheduling and patient access activities.
• Manage daily staff performance issues.
• Coordinate and lead monthly staff meetings.
• Work with STGi Program Manager and STGi Human Resources to provide counseling to staff…