Access & User Services Manager

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential functions exclude Other Job Function Statement(s).

Under minimal supervision, manages the library’s Access & User Services department, including the public-facing Circulation Desk. Hires, trains, schedules, and supervises student-employees. Ensures continual and consistent service desk coverage with assigned College staff and student-employees. Upholds library policy related to the circulation of materials and resources, patron service and accommodation, and any affiliated operations (creating workflows, providing training, writing procedures, and evaluating work).

Ensures prompt, courteous, and efficient service to library patrons. Supports the library’s formal service and collection assessment, provides inventory control for library materials, assists faculty with course reserves and related requests, and reconciles patron accounts regarding material checkout issues, late fines/bills, etc.

Manages the library’s Access & User Services department:

• Facilitates a well-rounded, service-forward student-employee work environment:
  • Hires, trains, and supervises student-employees, and maintains accurate training and procedural manuals
  • Schedules student-employees to ensure department is adequately staffed
  • Evaluates student-employee performance by setting expectations and providing feedback
  • Organizes, prioritizes, and oversees to completion all student-employee projects
• Carries out supervisory responsibilities in accordance with the college’s policies and applicable laws to include, but not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
• Oversees circulation desk and stack maintenance operations
• Locates and processes materials to fulfill course reserve requests from faculty
• Conducts on-going inventory processes and library catalog cleanup (in conjunction with Technical Services department)
• Coordinates educational exhibits and thematic displays which highlight materials from the library’s circulating collections (in conjunction with the Special Collection & Archives department)
• Contributes to the library’s short- and long-term strategic planning efforts
• Participates in library outreach and programming
• Participates in professional development activities

Manages the Circulation Desk service area:

• Performs opening procedures for the library Monday through Friday
• Coordinates with the Night Supervisor and the Weekend Supervisor:
  • Circulation desk coverage with members of the Access & User Services department
  • Priorities for student-employee training, tasks, and projects
  • Areas that may require attention, such as: patron, technological, or facility issues
• Serves as initial contact point for patron inquiries
• Coordinates with the College’s Business Office for reconciling library fines and billing for overdue or lost/damaged materials
• Generates patron notifications for Lost, Damaged, and Missing Materials
• Processes applications for borrowing privileges from BARR public library cardholders, and, when necessary, conduct background checks on new applicants
• Communicates information related to changes in staffing, scheduling, policy, or procedures affecting student-employees, projects, and any other circulation activities with the Night Supervisor, Weekend Supervisor, and the Library Director
• Provides key administrative support to include:
  • Creating and submitting…