Store Support - Sherman

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Location:

Sherman, TX
Job  
Category:
Support

• Onsite — An associate in an onsite role is required to work at a specific Home Depot location in order to complete their job duties. We also refer to this as location-dependent.

Ensuring outstanding customer order fulfillment and administrative services, providing assistance to customers in the lot, performing direct customer or vendor interaction, directing customers to departments or merchandise, answering product order status inquiries, handling cash management and program compliance, and supporting key operational responsibilities while maintaining cooperative teamwork, integrity, and focus on business objectives.