Customer Service​/Sales - Sherman

Customer Service/Sales:
Job  

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.

These associates learn about products using our tools and provide information to customers in order to sell an entire project.

Associates in this position will learn to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.

Customer Service/Sales associates maintain the in‑stock condition of assigned areas, and ensure it is clean, shop‑able, and safe.

Each associate is responsible for providing a safe working and shopping environment by following all safety policies and standards, completing specified safety training, correcting hazards immediately, reporting conditions to the Manager on Duty, and working safely to avoid endangering themselves, co‑workers, vendors, or customers.

These associates work in cooperation with their Department Supervisor, other associates in their department, and other departments.

Specific store departments may include Building Materials, Dcor, Electrical, Flooring, Garden, Hardware, Kitchen and Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.

The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

• Onsite – An associate in an onsite role is required to work at a specific Home Depot location in order to complete their job duties. This is also referred to as location‑dependent.

Additional information will be provided during the application process.

As part of the application process for this role, there will be an online assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72‑hour time frame.

During the assessment, we ask questions about your approach to work and various work‑related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:

• Professional Experience
• Learning Potential
• Responsibility
• Customer Focus