TGCM Customer Service Representative II

R TGCM Customer Service Representative II (Open)

Location:

Sherman, TX - 501 West Shepherd - TGCM - SM1

Air Liquide Electronics innovative electronic materials respond to increasingly challenging customer demands for improved mobility, connectivity, computing power and energy consumption. We offer ultra pure carrier gases, a wide range of specialty gases and advanced precursor molecules, enabling equipment for safe distribution, purification and on-line purity control. On site, manufacturers rely on our expertise in providing full management of these gases, advanced molecules and equipment and in helping to continuously improve production processes.

Air Liquide Electronics innovative electronic materials respond to increasingly challenging customer demands for improved mobility, connectivity, computing power and energy consumption. We offer ultra pure carrier gases, a wide range of specialty gases and advanced precursor molecules, enabling equipment for safe distribution, purification and on-line purity control. On site, manufacturers rely on our expertise in providing full management of these gases, advanced molecules and equipment and in helping to continuously improve production processes.

Total Gas & Chemical Management (TGCM) Operations group provides our semiconductor manufacturing customers with on site safe, reliable, and cost-effective management of the gases and chemicals needed on a daily basis in the production of electronics materials. This service requires operating and maintaining gas and chemical distribution equipment and systems 24/7 without issue or interruption.

• Responsible for inventory control of chemicals and gas cylinders
• Responsible for Schedule production for manufacturing operation by releasing jobs
• Interface with customers to resolve issues including those with forecasts, special order, and non-delivered orders
• Ensure that all stock-out situations are resolved in a timely manner
• Interface with supplier to ensure that deliveries are on time, correct inventory levels are maintained, and non-conforming material is returned in a timely manner
• Provide feedback to customers and management when actual usage varies significantly from forecast and it is impacting inventory levels
• Maintain a list of all supplier contacts including account Reps. Order entry clerks, accounts receivable clerks, etc.
• Elevate all critical inventory shortage situations to all parties affected and the appropriate levels of management

The hourly rate range for this position in Texas is $

Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, off, and Holidays.

For more information you can go to Air Liquide Benefit Offerings

The candidate must have valid unrestricted employment authorization in the U.S. and must not require visa sponsorship now or in the future.

• HS Diploma or equivalent and 3+ years of customer service/Oracle experience
• Ability to identify and analyze situations when customer forecast does not equal actual usage
• Ability to utilize Min/Mix system to accurately forecast
• Familiar with Oracle Applications, or experience with another computerized system for purchasing, and inventory
• Ability to effectively utilize MS Word and Excel
• Ability to work in a team environment
• Ability to communicate and coordinate issues

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.