AISR NOC Technician III

Overview

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/DISN services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Airborne, Intelligence, Surveillance and Reconnaissance (AISR) Operations Support Cell for a Network Technician at Scott AFB, IL.

This position requires U.S. Citizenship and an active Top Secret clearance to start.

• Create and update tickets utilizing Remedy.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis: Proactively analyze alarms; provide detailed analyses leading to resolution of alarm conditions, including filtering and correlating fault information; identify fault conditions and their impacts; isolate root causes; coordinate correction of fault situations; notify necessary points of contact based on essential or heightened awareness networks, circuits or location incidents.
• Incident Analysis (Fault Isolation): Support fault isolation process; diagnose and troubleshoot to isolate where the fault occurs; identify failed network element(s); activities include testing, fault troubleshooting, fault localization, fault logging and assignment; support all customers including global situational awareness.
• Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary; verify service restoration upon resolution of all customer-initiated tickets.
• Network/Service Restoration: Restore networks and service to full operation; coordinate with other service providers to track restoration and meet the DISN SLA and customer SLAs; identify failures attributable to different causes; conduct reroute and normalization of services and circuits due to outages; reroute routine circuits within 24 hours of notification; document reroute in the configuration management database (CMDB); provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket;
  
  provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support; provide timely situational awareness to leadership and the impacted community; work directly with Shift lead and O&M leadership for guidance.
• Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II; record, assess, track, and monitor incident tickets escalated to operational infrastructure; demonstrate knowledge of training, standard operating procedures, and tools within O&M; evaluate and provide feedback for training, standard operating procedures, and tools; assist in training Network controllers within O&M;
  
  effectively communicate with the O&M team and the customer; provide technical advice and insight to peers and customers to assist in resolution of complex issues; demonstrate proficiency in several functions within the DISN (routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.).

• Basic Qualifications:
• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operation.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• General understanding of network topologies, both transport and IP.
• Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

• High…