DRSN Support Technician III

Job Description

Scott Air Force Base, United States

• IAT/IAM Requirement Security+ CE or equivalent DoD 8570 IAT Level II certification required at start

• Create, update, track, and resolve incidents using Service Now and approved incident management tools.
• Monitor network alarms across platform‑specific tools and maintain situational awareness during outages or service degradations.
• Support customer circuits, TDM, SIP trunks, voice services, Unified Communications, and DRSN operations.
• Notify required contacts for network, circuit, location, or heightened‑awareness incidents.
• Coordinate with customers, UC stakeholders, internal teams, external partners, and leadership to maintain network availability.
• Document outages, degradations, fault isolation steps, escalations, and resolutions throughout the incident lifecycle.
• Verify service restoration after ticket resolution and provide timely updates to impacted communities.
• Perform configuration maintenance on route plans, route lists, device profiles, calling search spaces, and route partitions.
• Assess incidents, voice service issues, and configuration deficiencies, then recommend resolutions or process improvements.
• Support team training and process development for UC and DRSN operations.

• Ability to work 24/7 rotating shifts onsite, including nights and weekends.
• General understanding of voice infrastructure and IP network topologies.
• Strong troubleshooting, incident documentation, communication, and customer coordination skills.
• Ability to support mission‑critical network operations for extended periods on a computer or phone.

• High school diploma or equivalent with 2–4 years of relevant experience.
• Tech control, cyber transport, circuit actions, DISA, DISN, DoD network operations, or mission‑critical communications experience preferred.
• Experience with alarm surveillance, call routing, SIP, media call flow, packet capture analysis, Juniper IP technologies, routers, switches, crypto devices, Cisco, VTC, voice services, EVoIP, ECVoIP, VoSIP, fly‑away kits, DRSN, or DSN Core preferred.
• Experience using Microsoft Office tools, including Outlook, Excel, Word, Access, PowerPoint, and Teams.

• Paid Time Off PTO):
  
  TEN (10) Paid days off & FIVE (5) Floating days off.
• Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
• Payroll:
  Paid Bi‑Monthly.
• 401(k):
  Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment.
• Individual or company‑wide performance and recognition awards (Quarterly
• UNITED HEALTHCARE PPO, extensive national coverage.
• Eligible on the first of the month, immediately after the start date.
• Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.

• Training & Career Development Reimbursement of Tuition and training needed to support career development.
• $150 monthly reimbursement contribution paid monthly towards parking expenses.
• Receipts must be submitted by the close of business on the 25th of each month.
• Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.