Squadron Electronic Flight Bag Support Specialist

Job Role: Squadron Electronic Flight Bag (EFB) Support Specialist, Junior

City / State / Region: Multiple Locations:
Andrews AFB, MD;
Mac Dill AFB, Tampa, FL;
Scott AFB, IL;
Travis AFB, Fairfield, CA;
Dyess AFB, Abilene TX;
Birmingham, AL;
Joint Base Charleston, SC;
Dover AFB, DE;
Fairchild AFB, WA;
Little Rock AFB, Jacksonville, AR;
March ARB, Riverside, CA;
McChord AFB, Tacoma, WA;
McConnell AFB, Wichita, KS;
McGuire AFB, NJ

Location:
On-Site Only
, Telework As Approved by COR

Travel: None

Job Type: Full-Time

Clearance: Tier 3 Security Investigation with SECRET eligibility and enrollment in Continuous Vetting required, active SECRET clearance preferred

Salary Range: $40,000 - $78,000

Job Posting Estimated Close Date: 09/01/2026

INTECON is seeking a Squadron Electronic Flight Bag (EFB) Support Specialist to support Air Mobility Command (AMC) flying squadrons by maintaining aircrew evaluation records, testing materials, qualification status, and recurring Stan/Eval reporting. This role supports the squadron's ability to track evaluation requirements, maintain qualification visibility, and provide accurate status information to leadership.

• Perform set-up, maintenance, and restoration on EFB devices, to include:
• Device activation
• Device/application password reset
• Device/application unlock
• Initiate lost mode/device retrieval
• Perform set-up, maintenance, and restoration functions on End User Stand Alone (EUSA) devices, to include:
• Facilitate EUSA device set-up IAW the MDM provider and configuration profile provided by HQ AMC EFB Program Office.
• Initiate EUSA device operating system updates as approved by DISA and configuration profile provided by HQ AMC EFB Program Office.
• Review audit logs for unauthorized access and/or configuration changes.

• Tier 3 Security Investigation with SECRET eligibility and enrollment in Continuous Vetting required, active SECRET clearance preferred

• High school diploma or equivalent required
• Minimum 2 years of relevant experience in device support, user support, mobile device management, EFB support, or comparable technical support environment
• Experience with mobile devices, account/password support, configuration profiles, operating system updates, and audit-log review
• Ability to troubleshoot and restore user-device functionality in a controlled operational environment

• Associate's degree or greater preferred in information systems, information technology, cybersecurity, electronics, or related field of study
• 4 or more years of experience in device support, user support, mobile device management, EFB support, or comparable technical support environment
• Direct military or civilian experience supporting squadrons in similar roles at one or more performance locations.
• Cybersecurity certifications in IAT Level I or II in accordance with DoD/DoW 8140

• Comprehensive Group Health Plans (Medical, Dental, and Vision) coverage.
• Company-paid Short-Term and Long-Term Disability, Life, and AD&D Insurance.
• Critical Illness and Accident Insurance.
• Flexible Spending Accounts and Supplemental Plans Available.
• Generous Paid Time Off and Holiday Pay.
• 401k Retirement Plan with Company Match.
• Company-paid Training/Development Programs, and Educational Assistance Program.
• Employee Assistance, Health Advocacy, and Financial Wellbeing Programs.

INTECON is proud to be an Equal Opportunity Employer committed to fostering diversity and inclusiveness. We firmly uphold the principle of Equal Pay for Equal Work, without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, eligible veteran status, or any other protected characteristic. We welcome qualified applicants from all backgrounds and strive to create a workplace where everyone feels valued and respected.

The salary range listed reflects a broad span to account for variations in experience, education, certifications, security clearance level, and other job-related factors. Final compensation will be determined based on the candidate’s qualifications, relevant experience, and alignment with both company guidelines and contractual rate restrictions established by the Government or customer.