Space Development Agency; SDA NOC Technician IV

Description

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

Scott AFB, IL.

U.S. citizenship and an active Secret clearance with eligibility to obtain a Top Secret.

• Create and update tickets utilizing Service Now.
• Independently triage and manage ticket queue in respective technology, and provide feedback and guidance for tickets of concern.
• Monitor network events and element management failures in real‑time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis
  • Proactively analyze alarms.
  • Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.
  • Identify fault condition and its impacts.
  • Isolate root causes.
  • Coordinate correction of fault situations regardless of the fault in the infrastructure.
  • Assist in developing and maintaining a centralized known error database containing defects, failures, causes, and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Support all customers to include providing global situational awareness support.
• Verify that service has been restored upon resolution of all customer-initiated tickets.
• Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods.
• Work directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Assist in monitoring training Network controllers within O&M and assist in training junior-level Network controllers within O&M.
• Effectively communicate with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN.
• Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers to assist in resolution of complex issues.
• Independently work on projects or assignments for future operations within O&M and impacting the DISN.
• Resolve multi-layer complex issues that cross several NOC or domain within O&M.
• Demonstrate extensive proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operation.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Advanced Knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• General understanding of network topologies, both transport and IP.
• Currently possess an active Secret security clearance and be able to obtain and maintain a Top‑Secret security clearance.

• High school diploma and 3-5 years of experience.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.