IT Support Specialist ; Associate​/Mid-Level

At UNCOMN
, we don’t just fix issues; we deliver secure solutions that power essential operations in both the public and private sectors. Our team tackles tough challenges—whether it’s improving organizational systems, streamlining logistics, or making sense of complex data—all with one goal: helping our clients succeed so they can continue serving others.

We’ve built a culture rooted in our Core Values
, where innovation thrives, work‑life balance is respected, and career growth is always encouraged. We’re also proud to be recognized as a ‘
Top Workplace
’, and that’s not just us talking; it’s our employees. Now, we’re looking for another Uncommon Genius to join our dynamic team. If you love solving puzzles, building new things, fixing what’s broken, or pushing the boundaries of creativity, we encourage you to explore the details of this position below!

• Provide Tier 2 technical support for end users in classified and unclassified environments, monitoring and troubleshooting the United States Transportation Command (USTRANSCOM) Integrated Data Environment & Global Transportation Network Convergence (IGC) production applications.
• Respond to incidents generated by system users through support tickets, email, phone, and in‑person.
• Provide technical guidance and instructions to users for handling software issues.
• Diagnose and solve hardware/software faults.
• Test and evaluate new technologies to improve or update existing context.
• Run reports on overall system performance and usage.
• Collaborate with cross‑functional teams, such as web designers, product managers, and QA team.
• Maintain clear, well‑documented records of customer queries while updating and managing internal IT procedures and self‑service documentation to support common user issues.
• Other duties as assigned by the Program Manager and/or Leadership.

• 2+ years of related professional experience.
• Must meet DoD Cyber Workforce Framework (DCWF) / 8140 requirements by holding either of the following:
  Bachelor’s degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
• Must hold a Bachelor’s degree (any field) and an active Cloud+, SSCP, Security+, or GSEC certification.
• Must be eligible to obtain a Secret clearance, granted by the US Government, which requires US citizenship.
• This role is mission‑essential and onsite full‑time at Scott AFB, operating in a fast‑paced, mission‑driven environment with a 4‑day workweek (10‑hour shifts) upon full qualification. The selected candidate will begin with hands‑on, on‑the‑job training (OJT) during day shift hours before transitioning to an independent schedule, likely Friday‑Monday from 3:00 PM–1:00 AM CST with some flexibility, and must be willing to support shift coverage as needed.
• Experience with scripting and systems technologies, including Power Shell, Bash, or Python, as well as TCP/IP, DHCP, DNS, VPNs, and virtualization platforms (VMware, Hyper‑V, KVM).
• Strong communication, problem‑solving, and troubleshooting skills across hardware, software, and network issues, with the ability to clearly document and follow technical procedures.
• Must be willing to obtain relevant certifications as required by future client or contract needs.

• Hands‑on experience working in Linux environments.
• Familiarity with or prior support of USTRANSCOM systems.
• Active DoD Secret clearance or higher.

• Instant Flexible PTO:
  Enjoy flexible paid time off starting your very first day with us!
• Generous Holidays:
  Benefit from 7 paid holidays and up to 3 floating holidays annually.
• Immediate Health Coverage:
  Get access to comprehensive health benefits from day one.
• 401K Safe Harbor Match:
  Secure your future with our top‑tier 401K matching program.
• Performance Bonus:
  Stand out and you could earn an annual performance bonus.
• Growth Opportunities:
  Advance your career with our training and education assistance programs.
• Free Employee Assistance Program (EAP):
  Access complimentary support services for you and your family.

Note:

Benefits apply to full‑time employees only.

Don’t meet every single requirement? We’re dedicated to building an uncommon, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.