IT Support Technician

Overview

We are a growing information technology company with a culture of success and opportunities to work on federal IT infrastructure. We seek forward-thinking candidates with strong experience in operational support to help take our capabilities to the next level.

Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure sensitive data for the Department of Defense and other U.S. federal government agencies. We promote from within and value a strong relationship with clients and employees.

Chameleon Integrated Services is currently looking for an AV/Move/LRA Support Technician to support one of our federal clients at Scott AFB. This position requires a Secret security clearance with Top-Secret eligibility
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This role supports Audio Video, Move, and LRA duties at DISA Global. The AV/Move/LRA support team maintains a high level of system availability, handles escalated tickets, and contributes to customer experience, vulnerability mitigation, documentation, security investigations/forensics, biweekly Change Advisory Board participation, weekly teleconferences, incident escalation, and ticket tracking via Service Now ITSM+.

• Provides input to deliverables as required.
• Provision user accounts.
• Work with Global Service Desk to resolve and track open service tickets.
• Provide Level-2/3 support and troubleshooting to resolve issues.
• Support end-user desk setups (cube moves).
• Provide Command Level AV support (run DCS and GVS meetings).
• Configure, manage, and administer nuances of M365 Teams and its integration as a primary collaboration platform.
• Arrange and test room setups for meetings/conferences/town halls/training, including AV, phones, VTC, and network connectivity.

• Knowledge of Windows 11 and technical troubleshooting.
• Knowledge of Microsoft Office 365 applications and Microsoft Teams.
• Excellent written and verbal communication skills with the ability to convey issues to management, users, and peers.
• Experience working in large teams with the ability to follow direction and contribute ideas to improve processes.
• Ability to follow and enforce established processes and security guidelines and communicate them to users.
• Strong customer service with prompt problem resolution and ticket management.
• Reliable, on-time, and able to meet task deadlines.
• Professional work ethic and demeanor; strong organization and time management skills.
• Self-motivated with a focus on continuous learning and improvement.

• Lift 50+ pounds of equipment.
• On-site hours: , Monday through Friday.

• Secret Clearance with Top-Secret eligibility.

Pay: $50,000-$55,000

Location:

Scott AFB, IL 62225

• Competitive Employee Health Insurance options including dental
• 100% company paid vision plan
• 401K plan with generous company match and no vesting period
• 100% company paid Life insurance
• 100% company paid long and short-term disability insurance
• Training allowance
• PTO and more

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.