Customer Service Associate

Position Overview

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

• Assist customers with questions and recommendations.
• Manage sales transactions while working the assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well‑stocked, recover merchandise, receive products, help with unloading trucks, and replenish stock in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Perform other duties as assigned.

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem‑solving and decision‑making skills are required.

• Medical, pharmacy, dental, and vision insurance.
• Employee Assistance Program.
• Retirement plans.
• Educational assistance and more.

Part‑time, 3342 Green Mount Crossing Dr, Shiloh, Illinois . Dollar Tree. Minimum wage: $15.00, maximum wage: $15.50.

We are an equal‑opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, , IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VA, VT, WV, WI, and WY, minors are eligible to be considered for employment in certain roles.

We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities. This job specification does not constitute an exhaustive list of duties; other related duties may be assigned by the supervisor. This description is not a contract of employment and may be modified to meet evolving business needs. Employment is at‑will, meaning either party may terminate the relationship at any time, with or without cause or notice.