Shift leader, Retail

DESCRIPTION

The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store Operation’s duties.

This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues and leading the team in delivering the Scooter’s “Amazing” customer service experience.
• Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs and utilizing downtime to prepare for the next rush.
• Assist the Store Manager in onboarding and training new team members.
• Develop effective working relationships with team members, identifying individual motivation factors.
• Proactively seek opportunities to increase individual and team sales.
• Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner.
• Ensure team members follow all heath, safety and sanitation guidelines.
• Serve as a keyholder, following all opening and closing procedures.
• Demonstrate punctuality, dependability and adaptability.
• Assist Store Manager with administrative duties as requested.

• Passion for people.
• Willingness to master brand recipes and techniques.
• Energetic, fast-paced, flexible work style.
• Ability to work cooperatively in a team environment.
• Ability to teach others and communicate effectively.
• Strong problem-solving skills and attention to detail.
• Desire to take on a leadership role in a growing company.