Personal Banker

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Branch organization, you will be based in Shively, KY.

• Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customers’ share of wallet and positions PNC solutions to drive new revenue and loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement. Delivers a full PNC conversation with every client interaction to identify appropriate solutions and leverages ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively, driving customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately.

PNC Employees take pride in our reputation and expect our employees to be:

• Customer Focused – knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information to create customized solutions.
• Managing Risk – assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework.

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are the skills, competencies, work experience, education, and required certifications/licenses needed to be successful.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Roles at this level typically require an Associate’s or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

No Degree

No Required Certifications

All candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical/prescription drug…