Travel Advisor

Job Summary

This is a Trainee position for the Travel Agency and is designed as preparatory for a Travel Agent position. The Travel Agent builds strong relationships and delivers differentiated travel experiences. This position will support the Travel Agency in selling and serving our clientele while gaining education and experience. This Trainee position is designed to lead to a promotion to a Travel Agent position, dependent upon overall job performance, including but not limited to sales volume, service quality results and use of computer systems.

The role involves selling and providing all international and domestic travel products and modes of transportation, maintaining consistently high levels of service quality, sales, and cross‑sell goals while protecting client/member information in accordance with Federal and State laws.

• Learn and develop skills to sell foreign and domestic travel related products and services.
• Effectively utilize all lead management tools and resources to consistently cultivate new business while building a solid base of repeat business.
• Advise clients on all foreign and domestic travel requirements, protection plans, and related trip advisory information.
• Follow all policies and procedures set forth by the organization and provide accurate documentation of all transactions.
• Develop product knowledge to support the organization’s Preferred Supplier program and achieve Club established sales and cross‑sell goals.
• Issue international driving permits and passport photos; provide air, car, hotel, rail reservations and ticketing for members and non‑members.
• Utilize computer systems to fulfill travel requests and track and maintain all transactions for the highest level of accuracy.
• Maintain confidentiality of all client/member information.
• Research and compare suppliers’ rates for competitive prices and make adjustments based on client needs.
• Identify cross‑sell opportunities and provide sales leads to other departments.
• Maintain administrative requirements such as wage & hour compliance, expense reports, meeting/training attendance, and scheduled duties.

• High School GED required;
  Associate’s preferred.
• 1‑3 years of experience in a travel agency or sales.
• Moderate knowledge of a variety of the organization’s operating areas, products and services, and Branch Operations delivery channels desirable.
• Advanced verbal and written communication skills required.
• Moderate analytical and time‑management skills required.
• Knowledge and training on computer systems used to fulfill member travel requests and travel agency accounting systems preferred.
• General typing, Windows, Outlook, Word, and Internet/Intranet access skills required.
• General knowledge of Club systems including but not limited to Apollo, Viewpoint, and various preferred vendor websites commonly used to secure cruise and tour packages as well as travel insurance preferred.

May require taking educational trips for job knowledge (10% proficiency).

• Health coverage for medical, dental, vision.
• 401(K) saving plans with company match.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services and more!).

AAA is an Equal Opportunity Employer. Our organization participates in E-Verify.