Hospitality Team Member

Role Overview

YHA Truleigh Hill is looking to recruit seasonal Hospitality Team Members for the 2026 season. The role is a fixed‑term, flexible contract, ranging from 10 to 35 hours per week at £12.21 per hour, rising to £12.71 per hour from 1 March 2026 in line with the National Living Wage. Located in the heart of the South Downs National Park, our hostel offers 52 beds, glamping, a campsite and a seasonal café open to the public.

As a Hospitality Team Member, you will be involved in all aspects of the job—housekeeping, reception duties and kitchen work—ensuring guests have a memorable experience.

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash‑back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Programme

There are many more benefits to working for YHA – visit our YHA Jobs website for more information.

We provide the training required, but you will get stuck into a wide range of duties from day one, including:

• Providing great customer service to all customers, members and guests.
• Working on reception, offering insights about the hostel and the local area.
• Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check‑ins and check‑outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality and pride, which will influence sales.

We are looking for Hospitality Team Members who have:

• Experience of working face‑to‑face with customers
• Experience of working in a team – able to help others achieve a common goal
• Excellent time‑keeping, punctuality and flexibility to cover different shifts
• Ability to manage varying pressures, including peaks in workload – prioritising, dealing with conflicting duties
• Knowledge and understanding of YHA’s core purpose and how we do it
• Demonstration of our HEART values – bringing them to life in everyday work

YHA is a social enterprise with a mission to enrich the lives of all, especially young people, by providing hostel stays and experiences that improve physical health, mental wellbeing and life skills.

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email .

Once the hiring manager has reviewed your application, we will contact shortlisted candidates and aim to get in touch within a reasonable time after the closing date. You can also check on the progress of your application if you have signed up to Connect – our online candidate portal.

If you require reasonable adjustments during the recruitment process, please get in touch by emailing

PLEASE NOTE:

All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.