Family Experience Coordinator - Early Learning Center

Location

Shoreline, WA

Full Time

$21.25 - $28.00, DOE

Health Insurance, Retirement Plans w/CRISTA match, Family Care, Paid Holidays, PTO, Tuition Discount at King’s Schools.

The Family Experience Coordinator serves as the communication, documentation, and organizational hub of the center, ensuring that families feel welcomed, informed, and supported while maintaining accurate and efficient administrative systems. The Family Coordinator helps ensure clarity, consistency, and organization across all family-facing and administrative functions. This role supports family communication, student records and documentation, billing and financial systems, enrollment processes, and front office operations.

• Admissions and Enrollment
  • Manage communication with prospective families once they have applied.
  • Support incoming families through enrollment into our program.
  • Maintain enrollment forms, assemble student files, intake, and track enrollment progress for families in conjunction with King’s Admissions.
• Student Files and Records
  • Maintain and update all student and family files by using Brightwheel and FACTS.
  • Ensure records are accurate, organized, and compliant with DCYF requirements, King’s ELC and CRISTA policies.
• Front Office Operations
  • Create a welcoming environment in the front office.
  • Answer and process phone calls and emails and support essential day‑to‑day office functions as instructed by the director.
• Administrative Management
  • Manage tuition billing, invoicing, and payment tracking. Assist families in understanding billing processes, respond to billing inquiries in a timely and professional manner, and coordinate with accounting when needed.
  • Manage purchasing card and assist with general bookkeeping and expense tracking.
  • Answer and process calls and emails for monthly maintenance duties for essential school functioning.
  • Assist the director on a biweekly basis with approval of PTO and timecards for hourly staff.
  • Review, verify and correct any missed punches on hourly staff timecards in coordination with the director through the Paycom timekeeping system.
  • Submit work orders, key and badge request forms, and event forms to security.
  • Maintain all paperwork and files.
  • Assist with processing new recruitments.
• Communication
  • Assist with communicating with families via the Brightwheel, FACTS and email.
  • Manage monthly and weekly newsletters, and other parent communications as specified by the director.
  • Manage communication with volunteers at the Early Learning Center and partner with parents.
  • Communicate programmatic changes to staff in coordination with the director.
• Policies and Licensing
  • Maintain preschool licensing requirements in conjunction with the director.
  • Review student files and keep database up to date to ensure documentation is complete and accurate.
  • Complete and submit legal contracts to the Legal Department, making sure to maintain the files.
  • Oversee licensing requirements in conjunction with the director.
  • Schedule, run and document fire drills and support safety inspections to ensure compliance with licensing requirements.
• Database and Document Management
  • Track and maintain documentation for volunteers.
  • Create excel spreadsheets, word documents, and run reports to track student information.
  • Maintain documents such as:
    • Parent Handbook
    • Enrollment list
    • Allergy list
    • Emergency Binders and more.
• Additional Duties
  • Manage communication and coordinate with other departments within King's Schools and CRISTA ministries, working toward CRISTA’s mission and goals.
  • Work collaboratively with supervisor, coworkers and families to support a positive and professional center environment.
  • Create a welcoming environment in the front office.
  • Step into classrooms to provide substitute coverage when necessary to maintain ratios and support center operations.
  • Perform other duties as assigned to support the overall success and operation of the center.

• Christ-Centered
  • Belief that Jesus Christ is Lord and Savior.
  • Is a committed Christian who is dedicated to continued spiritual growth and development as evidenced through a growing personal walk with God (e.g.…