Customer Service Support Intern

Customer Service Support Intern (Temporary Student Intern) | King County Housing Authority

The Tone:
This is a temporary student internship at King County Housing Authority, located in Shoreline, WA. King County Housing Authority is a high‑performing, nationally recognized leader in affordable housing, providing housing solutions so that people and communities can prosper. The organization is the largest housing provider in the county, serving over 55,000 low‑income individuals annually. This role is crucial for supporting diverse populations through positive customer service and administrative support, offering interns a hands‑on experience in the public sector.

• Role:
  Internship
• Type:
  Part‑time, Temporary Student Intern (up to 20 hours/week, up to one year)
• Location:
  
  In‑person, Shoreline, WA
• Pay: $21.66–$27.85 hourly
• Mission:
  To acquire hands‑on experience by supporting diverse populations through positive customer service and administrative support.
• Tech Stack:
  Word processing software, spreadsheet software, personal computer, telephone, fax machine, copier, databases

• Customer Service:
  Provide polite customer service to residents, staff, and the broader community.
• Communication:
  Answer phone calls and respond to basic inquiries or direct callers to appropriate personnel or departments.
• Document Management:
  Perform routine tasks such as filing, scanning, and proofreading various documents.
• Data Management:
  Execute word processing, data entry, spreadsheet preparation, run reports, and input or retrieve information in databases.
• Office Support:
  Operate standard office equipment including personal computers, telephones, fax machines, and copiers.

• Background:
  Recent High School graduate OR current student or recent graduate from a college/university program in Business, Social Work, or a related field.
• Experience:
  
  Prior clerical and/or customer service experience. Basic experience with word processing and spreadsheet software.
• Skills:
  
  Strong written and verbal communication skills; exceptional customer service with a focus on professional excellence; strong organizational skills including prioritizing, attention to detail, and time management; ability to work independently and collaboratively; ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.