Client Resource Specialist

Title:
Client Resource Specialist – Part Time

Work Schedule: 4-day work week, Part Time 20 hours per week for coverage needs, hours schedule within timeframe Monday - Thursday 10am-4pm, daytime hours, Friday off.

Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.

Make an impact on your community!Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all.

Join us!

Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation, Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities.

To learn more, go to https://(Use the "Apply for this Job" box below)./

The career opportunity:
The Client Resource Specialist is one of the first points of contact at the Service Center’s Front Desk and is responsible for warmly greeting and welcoming all visitors. They provide excellent customer service to clients, donors, visitors, and staff, and are critical to ensure smooth operation of the center. The environment can sometimes be fast paced and busy and at other times it can be slower.

This position requires the ability to multi-task, solve concerns, be flexible, stay calm under pressure and discern issues when necessary. Must be comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds of crises or trauma including substance abuse, mental health disorders, and/or homelessness.

For Part Time CRS:
This position will work in conjunction with the full-time staff person during higher volume hours.

Part Time Shift hours:

• Monday: 11am–4pm
• Tuesday: 10am–3pm
• Wednesday: 11am–4pm
• Thursday: 11am–4pm

What qualities we are looking for:We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!

• Community engagement and responsible for warmly greeting all visitors at the front desk.

• Two years’ office experience with a busy, multi-line phone; preferably in a social service setting.
• Ability to work effectively with and provide services to a diverse population.
• Experience and/or desire to work with low-income families.
• Knowledge of social service programs and customer service.
• Computer skills required (Word, Excel, One Note, Outlook).Office 365 and Teams, zoom, SharePoint, databases.
• Bi-lingual candidates are encouraged to apply

Examples of what you will be doing:

• Information data tracking with excel and receives and receipts cash, checks and other donations.
• Screens clients for services by asking questions to determine eligibility;
  If client appears to be eligible, schedules appointments.
• Working knowledge of Microsoft Office 365, specifically Outlook, Teams, SharePoint, Word, Excel, and One Note are used frequently.
• Has an ability to listen for understanding and de-escalate challenging or difficult situations as they arise.
• Answers regarding services offered at the center and make internal and external referrals for services within the community.
• Coordinate clients into the food market and schedule shopping appointments; assist with Summertime Food Renewals as needed.
• Regular work tasks involve moving items, occasionally lifting 10 pounds.
• This job operates in a professional office environment. Work tasks involve routine use of standard office equipment such as computers,…