Client Resource Specialist

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Regular Part-Time Shoreline, WA, US

Salary Range: $24.40 To $24.40 Hourly

Title :
Client Resource Specialist – Part Time

Location:

Shoreline , WA

Work Schedule:

4-day work week, Part Time 20 hours per week for coverage needs, hours schedule within timeframe Monday - Thursday 10am-4pm, daytime hours, Friday off.

Who we are : Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.

Make an impact on your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all.

Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation, Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities.

The career opportunity : The Client Resource Specialist is one of the first points of contact at the Service Center’s Front Desk and is responsible for warmly greeting and welcoming all visitors. They provide excellent customer service to clients, donors, visitors, and staff, and are critical to ensure smooth operation of the center. The environment can sometimes be fast paced and busy and at other times it can be slower.

This position requires the ability to multi-task, solve concerns, be flexible, stay calm under pressure and discern issues when necessary. Must be comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds of crises or trauma including substance abuse, mental health disorders, and/or homelessness.

• Monday: 11am–4pm
• Tuesday: 10am–3pm
• Thursday: 11am–4pm

• Community engagement and responsible for warmly greeting all visitors at the front desk.
• Two years’ office experience with a busy, multi-line phone; preferably in a social service setting.
• Ability to work effectively with and provide services to a diverse population.
• Experience and/or desire to work with low-income families.
• Knowledge of social service programs and customer service.
• Computer skills required (Word, Excel, One Note, Outlook). Office 365 and Teams, zoom, SharePoint, databases.
• Bi-lingual candidates are encouraged to apply

• Information data tracking with excel and receives and receipts cash, checks and other donations.
• Screens clients for services by asking questions to determine eligibility;
  If client appears to be eligible, schedules appointments.
• Working knowledge of Microsoft Office 365, specifically Outlook, Teams, SharePoint, Word, Excel, and One Note are used frequently.
• Has an ability to listen for understanding and de-escalate challenging or difficult situations as they arise.
• Answers regarding services offered at the center and make internal and external referrals for services within the community.
• Coordinate clients into the food market and schedule shopping appointments; assist with Summertime Food Renewals as needed.
• Regular work tasks involve moving items, occasionally lifting 10 pounds.
• This job operates in a professional office environment. Work tasks involve routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; accessing office machinery, mail room, or filing cabinets, etc. may involve physical movement…