Program Specialist - Financial Aid; C

Program Specialist 2

Date of First Consideration: July 12, 2026. Applications received by the date of consideration will have priority in the review process, noting the position will remain open until a final hire is made in the event a return for review of late applications is needed.

Salary Range: 42 – $46,179 (Step

A) – $61,513 (Step L)/yr, depending on years of experience. Salary is set by WA Office of Financial Management and is not negotiable. Salary listed is inclusive of King County Pay Premium.
* Step M at $63,139 is attainable for those who have 6 consecutive years working in a WA State institution.

Shoreline’s Financial Aid Office is looking to welcome a Program Specialist 2 whose knowledge, experience, and/or transferable skills are in alignment with the position needs and the College’s mission. The Enrollment Services & Financial Aid Office (ESFA) provide timely, accurate, and friendly service to all students, visitors, and members of the campus community. We work to ensure that all students have the opportunity to achieve their educational goals regardless of financial circumstances.

Our goal is to serve others with an empathetic, responsive, and caring attitude.

The Program Specialist 2 (PS2) is responsible for administering specialized financial aid programs in compliance with federal, state, and institutional policies. This position will provide customer service to students and families in person, on the phone, and through email. Additionally, this position completes financial aid file review and aid determination for one or more federal/state/institutional financial aid programs.

• Independently and accurately review student financial aid applications to determine aid eligibility.
• Interpret, apply and stay current with financial aid regulations, policies and procedures.
• Use Federal and State financial aid systems and web sites such as National Student Loan Data System (NSLDS), Common Origination & Disbursement web site (COD), the Financial Aid Partner Portal (FPP) and Washington Student Achievement Council (WSAC) portal to perform daily tasks.
• Counsel students and families regarding financial aid and the application process including other sources of funding such as Workforce Education and scholarships.
• Provide effective customer service to current/potential students, the campus community, and the public with the goal of eliminating educational barriers to students.

• Bachelor’s degree; OR Equivalent Education/Experience

• MS Office Access, Excel, Outlook, PowerPoint, Teams, and Word; communication platforms such as Zoom
• Financial aid best practices in a higher education environment

• Fostering a climate of equity and belonging through multicultural awareness and responsiveness
• Time management, organization, and ability to meet competing deadlines/priorities
• Accuracy and attention, while working both independently and within a team environment
• Effectively communicating complex information to diverse groups of students and staff members
• Effective customer service with evidence of multicultural understanding in support of student success
• Ability to access, evaluate, and accurately apply information from a variety of internal and external resources
• Serving diverse student populations, including historically underrepresented minorities, first generation, low‑income, breadth of age range, students with disabilities, veterans, and international students
• Promoting cooperation by building/managing constructive working relationships at all levels
• Handling difficult and sensitive situations, using sound independent judgment within college/legal guidelines
• Writing/editing/proofreading concise materials resulting in effective oral and written communication

You can’t check off every listed “Knowledge of” and “Skill in?” Please apply anyway!

The College provides services both online and in-person. This position will perform work in a standard office setting, use standard office equipment, and physically attend meetings. Please note there may be limited opportunities for online work depending on program or area needs. If authorized for online work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment and support for online work needs.

This position is allocated to pay range 42, under the Washington State Office of Financial Management higher education salary schedule. Salary placement for new employees is determined by the College. This position works 40 hours per week, with a schedule dependent upon department needs. Hiring of this position is contingent on available funding as determined by the College President.