IT Support Technician ; Project

About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!

WSDOT Technology Services Division (TSD) is currently seeking to fill a non-permanent IT Support Technician 2 position in Shoreline, WA. This position is an experienced paraprofessional, who will serve the Northwest Region (NWR) and Urban Mobility and Access Management (UMAM) in support of IT assets. In this role, you will perform a variety of routine technical IT tasks related to the onboarding and offboarding of IT assets, including inventory and disposal.

This position ensures the agency can accomplish its mission of providing safe, reliable, and cost-effective transportation options to improve communities and economic vitality for people and businesses by supporting the high-profile transportation infrastructure projects of the NWR and UMAM.

• Update records for asset onboarding, asset movement, and asset disposal. Assets include but are not limited to tablets, laptops, desktop PC, printers, handheld devices, iPads, servers, hubs, switches, bridges, routers, and software.
• Perform the physical unpacking of hardware and the entry of assets into the asset management system.
• Install operating systems and TSD approved software on devices.
• Prepare assets for surplus property disposal; perform the sanitization of equipment prior to disposal.
• Physically visit region locations to discover and verify assets in support of asset tracking and documentation.
• Audit and modify asset records for the movement of equipment by Field Services technicians ensuring that they are completing all appropriate paperwork and associated documentation.
• Manage and reconcile the biennial physical inventory of the IT related hardware for the NWR and UMAM Program offices.
• Provide updates to IT management and assist with the final report for management review and signoff.
• Complete assigned service tickets relating to routine tasks.
• Diagnose application, hardware, and software issues.
• Complete routine purchases using agency purchasing card, process and reconcile transactions.

• IT Systems Support:
  Experience in information technology related activities such as testing, installing, maintaining, supporting, and/or averting hardware/software system failures on client applications, hardware and software products, mainframe systems, network infrastructure equipment, or telecommunications software/hardware.
• Technical Support:
  Experience supporting Microsoft Operating Systems, Microsoft O365, iOS, and standard Adobe products.
• Problem Solving & Critical Thinking:
  Experience providing technical consulting and performing installation of IT hardware and software.
• Communication and
  
  Collaboration:
  
  Experience effectively communicating and providing assistance to a diverse set of information technology peers.
• Growth Mindset:
  Actively demonstrates a commitment to learning and growth.
• Service-Oriented:
  Takes action to meet the needs of others.

• This recruitment may also be used to fill additional positions per business needs.
• This is a project position, expected to last until June 30, 2027.
• This position is not eligible for remote work and will be expected to report to the duty station five (5) days a week.
• Regular travel to various sites throughout the region and occasional travel to other sites across the state with possible overnight stays will be required.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type,…