Program Director III

Overview

Coordinated Care Agency works collaboratively to provide a continuation of services from Shelters to Permanent Supportive Housing to individuals and families who have experienced homelessness in King County. We believe that everyone deserves a safe, affordable place to call home. People experiencing homelessness come to us with complex histories; it takes a highly collaborative, creative team to help end the cycle of homelessness permanently.

Grounded in this philosophy, the CCA Division Director is an integral part of a team that provides leadership, vision and support to a diverse group of shelter programs serving households experiencing homelessness in King County.

St. Margaret Place is a 100-unit Permanent Supportive Housing property that utilizes a housing first, harm reduction model for single adults moving out of homelessness. King County Coordinated Entry provides the housing referrals for the units. Thirty units serve veterans referred through the VA. The building has both studio and one-bedroom apartments. Shoreline PSH is staffed 24 hours/day and off‑site case management services.

The Program Director provides leadership and support to the 24/7 services and facilities staff. In addition to overseeing the day-to-day operations, the Program Director coordinates with community partners to create a service‑rich environment for the residents. This position offers an exciting opportunity to develop and expand Housing First and Harm Reduction best practices that honor and respect the dignity of each resident.

This position is compensated at $99,750.14 per year.

• Medical, dental, and vision coverage, plus life insurance and long‑term disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday
• CCS/CHS 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

• Provide supervision, leadership and mentoring
• Develop and safe keep a culturally and ethnically diverse work environment.
• Oversee staff hiring, recognition, annual reviews, and disciplinary actions
• Promote and support best practices in:
  Housing First / Harm Reduction, Loss and Grief, Trauma‑Informed Care, Aging in Place and other relevant topics.

• Build community and promote a comfortable home for all residents.
• Eviction Prevention:
  Develop creative strategies and interventions to support residents who are at risk of losing their
• Emergency Response:
  Provide leadership in de‑escalation and crisis i
• Resident Care:
  Ensure quality end of life care for residents. Support staff and residents coping with loss and grief.

• Maintain 95% occupancy standards
• Oversee compliance when filling vacant units.
• Adhere to Washington Tenant‑Landlord law when issuing legal notices.
• Ensure data quality on several platforms.

• Submit timely billings, reports, and invoices.
• Ensure timely and accurate rent collection.
• Prepare annual housing and services budget and funder budgets/applications.
• Practice strong fiscal stewardship through monitoring and controlling expenses.

• Plan long‑term building improvements and preventative maintenance projects.
• Conduct regular apartment and building inspections and pest control.
• Develop the property’s emergency preparedness plan and safety protocols.

• Maintain regular, scheduled office hours.
• Respond to after‑hours emergencies and share on‑call responsibility.
• Develop and maintain partnerships with organizations to support low‑income housing.
• Perform other duties as assigned.

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with…