Retail Supervisor

Shoreline, 14500 15th Ave NE, Shoreline, Washington, United States of America

Posted Friday, June 12, 2026 at 10:00 AM

Department:
Retail Operations

FLSA Status:
Non-Exempt

Reports to:

Store Manager

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization that helps people get jobs across Northwest Washington by offering free job training, education, and placement. It operates 23 retail stores and multiple training centers throughout the region.

The Retail Supervisor assists the management team in daily store operations, supervising retail associates, and ensuring excellent customer service.

Pay Rate: $23.97/hour

• Assign, guide, coach and train employees while performing the work of a Sales Associate as needed.
• Complete retail operational requirements by scheduling and assigning employees.
• Set expectations, instruct, coach and identify training needs.
• Maintain orderly operations of the store in the absence of the Manager and Assistant.
• Resolve workplace problems to improve employee performance and productivity.
• Ensure excellent customer and donor service.
• Prepare reports by collecting, documenting and summarizing information.
• Complete projects by planning, organizing and monitoring assignments.
• Promote productivity by following up with employees on work results.

• Provide excellent internal and external customer service.
• Maintain a clean work environment.
• Demonstrate safe work practices and report hazards or accidents.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, training, planning, assigning, directing work, monitoring performance, rewarding, disciplining employees, addressing complaints, and resolving problems. Partners with People Relations as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made.

• High school graduate or equivalency (not required).
• 2 years retail experience with POS systems.
• 2 years customer service/retail experience.
• 1 year supervisory experience preferred.

N/A

• Proficient knowledge of Microsoft Office (Excel, Word, Outlook, Teams).
• Ability to learn new technology and software related to the job.

Lifting and carrying 30-40 pounds; fine motor control; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing, climbing ladders; ability to operate computer systems; communicate effectively both verbally and written, including limited English speakers; maintain reliable attendance.

• Problem solving.
• Verbal and written communication skills.
• Time management.

Exposure to noise levels consistent with a retail environment; flexible schedule required.

• A health plan including medical, dental, vision and prescription coverage.
• 100% employer paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employees).
• Voluntary supplemental coverage for life, accident, illness, and short and long term disability.
• Flexible Spending Accounts (FSA) Plan.
• Roth and 403(b) Retirement Savings Plan program.
• Paid vacation, holidays and sick time.
• Limited paid time off for Jury Duty and Bereavement Leave.
• Employee referral bonus.
• Employee Assistance Program (EAP).
• Paid Job Training.

Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform as deemed appropriate.