Family Resources Coordinator Hybrid

Description

We are seeking a Family Resources Coordinators (FRC) to join our growing team. Family Resources Coordinators (FRCs) facilitate access to resources for families enrolled in Wonderland’s Early Support program. As a member of a transdisciplinary team, FRCs support the implementation of each family’s Individualized Family Service Plan (IFSP) by building strong, trusting relationships with families, coordinating resources, ensuring regulatory compliance, and contributing to high-quality, family-centered service delivery.

This role requires strong organization, collaboration, adaptability, and a commitment to equity, professionalism, and continuous learning.

• This is a full-time position with an hourly rate of $29.00 - $31.00.
• This hybrid role is expected to be 50% remote / 50% in-person, subject to change based on family and agency need

• Flexible schedules, Monday - Friday
• Health, vision, dental, life, and AD&D insurance
• 401(k) retirement plan
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off starts accruing at 18 days per year
• Nine paid holidays that are separate from your Paid Time Off bank
• Paid winter closure the last week of the year from December 25th through January 1st
• Paid two-day summer closure in August
• Wellness and cell phone reimbursement allotment
• Training and continuing education
• Mileage reimbursement
• Eligibility for the Public Service Loan Forgiveness Program
• Annual pay increases

• High school diploma or equivalent.
• Valid driver’s license, current insurance, and reliable automobile.
• Ability to work actively in an office, family homes, and a variety of community settings.
• Strong interpersonal, communication, time management, and organizational skills.
• Ability to work both independently and collaboratively in a dynamic, team-based environment.
• Demonstrated dependability, including consistent attendance, punctuality, and proactive communication with supervisors regarding schedule changes.
• Strong writing skills and exceptional attention to detail.
• Commitment to equity-centered, trauma-informed practices in daily work.
• Commitment to fostering a culture of diversity, equity, and inclusion.
• Ability to adapt to changing family needs, service contexts, and program requirements with a solution-focused mindset.
• Maintenance of confidentiality and adherence to agency policies and professional standards.
• Responsible for maintaining FRC certification, including county-mandated and role-specific training.
• Current criminal background check maintained as required.
• Mandated reporter responsibilities: all Wonderland employees are required to report suspected child abuse or neglect to DCYF (CPS) and/or law enforcement.

• Bilingual skills preferred.
• Minimum one year of experience working with young children (0–3) and families.
• Experience interviewing families and building trusting, collaborative relationships.
• Understanding of supporting children and families in natural learning environments.
• Basic understanding of coaching caregivers to build family capacity and confidence.

• Contribute to the IFSP process by facilitating initial and review meetings, supporting the development of functional, resource-based outcomes aligned with Wonderland’s service model.
• Monitor timelines and documentation to ensure compliance with Early Support for Infants and Toddlers (ESIT) and Part C regulations.
• Demonstrate working knowledge of regulatory agencies and clearly explain Part C and DDA requirements to families in a respectful, accessible manner.

• Support families and team members with timely access to…