Case Manager at Shoreline Veterans Center

Description

The Housing Case Manager provides trauma-informed services to individual program participants, many of whom have multiple barriers (i.e., mental health, substance use disorder, chronic health conditions, frequent contact with law enforcement, etc.), so that secure, stable, and permanent housing may be achieved and/or maintained. This service includes assessment, documentation, information and referral, goal setting, direct advocacy, cooperative case planning, and coordination of services.

The Case Manager assists and empowers participants to make necessary connections with the community and providers to stabilize and improve the quality of their lives. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

Compass Veterans Center:
Shoreline (SVC) provides permanent supportive housing and case management for 21 male-identifying and 4 female-identifying individuals who are Veterans. Through a Trauma-Informed Care lens, we provide a safe and welcoming space for Veterans to create stability, hope, and community. Staff adopt a supportive, non-judgmental stance, providing residents with opportunities to make better decisions, set goals, and motivate residents along their pathway of change.

Compass Housing Alliance develops and provides essential services, shelter, and affordable housing so that everyone in our community has a safe place to call home. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve.

We recognize the value that different perspectives and cultures bring to the organization. All employees are expected to make efforts in their work and in their conduct to be welcoming to all. As of 2026, Compass Housing Alliance is a division of Lutheran Community Services Northwest (LCSNW). After years of affiliation and partnership, Compass and LCSNW joined together as one organization aligned in our shared values: compassion, love, health, justice, and hope.

By combining LCSNW’s network of health and human services and Compass’s expertise in affordable housing and emergency services, we can provide holistic support to the communities we serve.

LOCATION:

Shoreline, WA

REPORTS TO:

Program Manager

FLSA STATUS:
Non-Exempt

SCHEDULE:

Monday-Friday 10am-6:30pm; with bi-weekly staff meetings on 1st & 3rd Thursday

MEAL PERIOD:
Unpaid (30-minutes)

SALARY: $29.87 per hour (Level I)

Starting full-time benefits package includes medical/vision/dental insurance (at low or no monthly cost), Orca transportation card, $500 towards a health Flexible Spending Account, retirement plan, Employee Assistance Program (free mental health counseling), up to 4 weeks of Paid Time Off (PTO), up to 12 days of floating holiday leave, and up to 9 days of holiday work pay.

This role may be required to perform any duties as determined by program management to meet program specific needs. Other duties, responsibilities, and activities may change or be assigned at any time with notice.

• Provide trauma-informed case management utilizing motivational interviewing and strength-based techniques to assigned participants.
  · Engage professionally and compassionately with participants in all settings and environments.
• Write clear, objective, and accurate case notes of significant interactions in participant files, including stability plans, measurement scales, leases, and all other required forms and paperwork including logs, records, reports, and statistics, as requested.
• Perf…