Patient Services Coordinator - Workforce

Job Overview

We are seeking a patient services coordinator (PSC) to join our flexible workforce team with Rehabilitation Services! This position will travel to up to 25 outpatient rehab clinics across the Twin Cities Metro Area, with a variable schedule.

The ideal PSC is empathetic and has excellent communication skills and compassion to help patients, staff and visitors. Also, a successful PSC is very organized and detail-oriented to manage administrative tasks. The PSC is responsible for scheduling and re-scheduling patients and may serve as the primary receptionist for rehabilitation clinics. This role creates the first impression with guests (patients or visitors) through the check‑in/out process and scheduling process.

This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. The PSC ensures an outstanding patient experience by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful, and empathetic manner. The PSC also performs a variety of clerical functions.

• FTE 1.0, authorized for 80 hours per pay period.
• Schedule:
  
  Monday - Friday with variable start and stop times between 6:30am - 6:00pm.
• Travel up to 25 different sites throughout the metro area! As far north as Elk River and as far south as Lakeville.
• Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, paid for continuing education credits, and more!

Fairview Rehabilitation offers a broad range of services that serve patients across 10 acute‑care hospitals, 3 post‑acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.

• Completes scheduling and registration functions
• Demonstrates excellent customer service skills
• Produces efficient and accurate schedules and associated reports
• Records and updates schedule changes accurately, communicating changes to all involved staff
• Seeks out solution to time conflicts directly through parties involved and other available resources
• Adds pertinent information and documents into the patient record
• Arrange for interpreter services when appropriate
• Completes clerical and reception duties
• Answers, screens, and responds to telephone calls
• Reviews and routes scans, faxes, inter‑departmental or postal service mail
• Takes and leaves concise messages for patients and responds as requested
• Makes new patient packets
• Pulling and tallying data
• Word processing
• Report development
• Develops and implements office/department procedures to maintain systems and records
• Orders supplies and monitors par levels for the department
• Locates and orders repairs and service requests
• Knowledge of applicable equipment/processes
• Ability to coordinate and document operational processes
• Maintains databases, files and records on a regular basis according to established procedure
• Completes the Medicare and Medical Assistance certification, as applicable
• Demonstrates strong communication skills
• Strong knowledge and familiarity with the Fairview system
• Strong organizational and prioritization skills
• Ability to prioritize competing activities
• Adaptability
• Requires access to reliable transportation to be present at various locations to conduct and meet reasonable business needs
• Travels to and provides care in multiple settings as assigned
• Demonstrates personal flexibility to meet staffing and patient needs
• Manages unanticipated changes throughout the day
• Demonstrates ability to provide care with a variety of clinical populations
• Completes assigned duties prior to transition to subsequent setting and/or establishes handoff for continuity of care
• Adaptable in responding to demands of multiple processes and supervisors

• Vocational/Technical Training
• Clerical/scheduling experience

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term…