Retail Loan Collections Manager

About the Role

The Retail Loan Collections (RLC) Manager is responsible for overseeing the collection and control of consumer, mortgage & indirect loan accounts that are delinquent, charged off, or experiencing other repayment challenges. Responsibilities include planning, directing, and controlling the retail loan and assigned small business collections function; ensuring that established collection policies, procedures, and legal requirements are followed; and periodically evaluating and modifying policies and procedures as needed.

The RLC Manager will also be responsible for providing direction and leadership to department personnel and managing the day-to‑day operations, including monitoring collector performance and reporting work activities to the Special Credit Services Manager to achieve operational requirements.

• Managing the timely collections and follow up of delinquent and charged off consumer loans.
• Managing an assigned portfolio of small business loans directly or delegating appropriate individuals to assist in the collection of assigned loans.
• Developing and implementing collection strategies, assigning accounts for collection both internally and externally, monitoring day to day account workflow, and monitoring collector performance.
• Maintaining a proficient knowledge of applicable banking rules and regulations as well as bankruptcy, foreclosure, and collection law.
• Engaging real estate brokers, auctioneers and other third parties to liquidate foreclosed and repossessed assets as necessary.
• Overseeing the management of daily overdrafts on retail and assigned small business accounts.
• Implementing and maintaining all electronic retail loan and DDA collection systems with appropriate training for all personnel.
• Ensuring that policies and procedures are appropriate and updated when necessary.

• 5-7 years of experience in bank collection practices and procedures required.
• 2+ years of supervisory experience preferred.
• Must have prior experience with foreclosures.
• Excellent written and verbal communication skills.
• Excellent leadership and team building skills with the ability to train and effectively motivate others.

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well‑being benefits, including medical, dental, vision, life and long‑term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company‑paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

$80,000 - $110,000 per year

Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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