Patient Financial Advocate - Infusion Business Office

Job Overview

The Patient Financial Advocate (PFA) - Home Infusion Business Office serves as a key liaison between patients, providers, and payers to ensure patients fully understand their financial obligations and access appropriate financial resources. This role focuses on insurance verification, benefits education, financial counseling, billing inquiries and assistance with payment options or financial aid programs. The PFA promotes a positive patient experience by providing compassionate, clear, and proactive financial guidance.

The PFA will support services for Fairview and external clients.

• Patient Financial Counseling
  - Educate patients and families on insurance coverage, benefits, out-of-pocket costs, and billing processes
  - Provide cost estimates for services and discuss financial responsibilities prior to or during care
  - Counsel patients on payment options, including payment plans and third-party financing
• Insurance Verification & Authorization Support Verify active insurance coverage and benefits, including deductibles, co-pays, co-insurance, and out-of-pocket maximums
  - Identify authorization requirements and ensure appropriate documentation for payer approval
  - Communicate coverage limitations and potential financial risks to patients and care teams
• Financial Assistance & Advocacy Screen patients for eligibility for financial assistance programs (e.g., charity care, copay assistance, manufacturer programs) for Fairview and external clients
  - Assist patients in completing applications and collecting required documentation
  - Advocate on behalf of patients with payers, foundations, or internal departments when financial barriers exist
• Billing & Account Resolution
  - Assist patients in understanding statements, resolving billing inquiries, and addressing concerns
  - Collaborate with billing, coding, and revenue cycle teams to ensure accurate charges and timely resolution of account issues
  - Monitor patient accounts for financial risk and elevate as needed
• Collaboration & Communication
  - Partner with clinical teams, case management, and intake staff to identify patients needing financial support early in the care process
  - Maintain clear, timely documentation of patient interactions in appropriate systems
  - Participate in process improvement initiatives to enhance patient financial experience for Fairview and external clients

• A.A./A.S. Associates degree in healthcare administration, business or related field or equivalent experience
• 2 years Experience in healthcare financial counseling, insurance verification, reimbursement, or patient access
• 2 years Experience in home infusion, specialty pharmacy, medical billing, or insurance verification
• 2 years Strong understanding of commercial insurance, Medicare, Medicaid, and government payer programs.

• 2 years Excellent communication and interpersonal skills with a patient-centered approach
• 2 years Ability to explain complex financial information in a clear, empathetic manner
• 2 years Strong attention to detail and problem-solving skills

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://(Use the "Apply for this Job" box below)./noncontract

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO/Vet/Disabled:
All qualified applicants will receive consideration without regard to any lawfully protected status