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Global Technical Support Director - Escalations & CSAT
Job in
Shoreview, Ramsey County, Minnesota, USA
Listed on 2026-06-02
Listing for:
Parametric Technology (UK) Limited
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Parametric Technology (UK) Limited is looking for a strategic and data-driven Sr. Director - Director of Global Technical Support. This key role will oversee the global technical support organization, focusing on customer satisfaction, team performance, and operational excellence.
The ideal candidate should have 15+ years in Technical Support leadership, especially within global, 24/7 environments. A strong understanding of cloud infrastructure and SaaS metrics is essential, along with proficiency in tools like Salesforce Service Cloud and Jira.
Competitive compensation and benefits are available, including a salary range of $127, based on experience.
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