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Global Tech Support Director - Escalations & CSAT Leader
Job in
Shoreview, Ramsey County, Minnesota, USA
Listed on 2026-07-13
Listing for:
PTC
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
Data Science Manager, IT Support
Job Description & How to Apply Below
PTC is seeking a Sr. Director of Global Technical Support to lead our end-to-end support journey. This role focuses on customer satisfaction, team health, and operational performance across US, EMEA and India.
You will own metrics like CSAT, MTTR, and SLA, drive knowledge management, and collaborate with Product and Engineering to optimize the roadmap. A strong emphasis on leadership, data-driven decisions, and scalable processes is required.
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