Director Business Office Advisor - Infusion Services

Job Overview

The Director, Business Office Advisor – Infusion Services is responsible for advising on all aspects of the infusion business office for clients on behalf of Fairview Pharmacy Solutions. This includes financial modeling in pro formas, training intake and billing staff, revenue cycle deep dives, and contract reviews. The director will implement strategies to provide excellent customer experience and help assure the overall health of Fairview Pharmacy Solutions advisory team.

The role is responsible for continuous improvement, keeping in touch with industry standards and benchmarking with peers, and the implementation of strategic objectives to ensure operational success through business growth. They will align with all aspects of Fairview Pharmacy Solutions to drive business growth through valued partnerships. This position reports to the Vice President and is recognized both organizationally and nationally.

This position will attend national conferences and provide a presence – representing Fairview Pharmacy Solutions. They will, from time to time, present at conferences or speaking opportunities – on topics regarding our successes, partnership, or innovations. In addition, this individual may be asked to write articles in industry publications regarding the business office or some specific topic on Infusion Services Revenue Cycle or other related infusion services.

Accountable for the performance of the Business Office Advisory activities

• Stay tuned to industry key performance indicators (KPIs) for client assessment
• Assess client metrics and trends and communicate to executive leadership and recommend actionable improvements
• Develop strategic objectives and ensure their successful implementation across all clients
• Perform environmental scanning to help identify strengths, weaknesses, opportunities and threats from other revenue cycle vendors. Identify, evaluate, develop, and implement strategies and tactics to achieve organizational objectives

• Provide subject matter expertise and due diligence on vendors and/or vendor venture partnerships as the efficacy and value is determined
• Evaluate and deploy AI automation tools to enhance accuracy, reduce manual work, and improve performance
• Lead initiatives to streamline workflows and focus on specific areas of improvement
• Collaborate with cross-functional teams to align on strategies

Oversee the work of the business office advisory personnel for Epic engagements

• Review, develop and recommend strategies and processes related to onboarding an Epic client in the Epic home infusion module
• Provide direct supervision for assigned staff; complete timely goal setting and performance reviews
• Promote overall employee engagement
• Seek and implement strategies to meet department goals
• Manage and ensure appropriate advisory services according to project plans
• Coordinate new processes to ensure appropriate business office support for existing and new business lines

• Lead and develop teams to manage staff including hiring, orienting, coaching, evaluating and effectively managing performance to ensure staff possess the needed skills to deliver high quality service to customers
• Provide ongoing, continuous management oversight, as a coach who supports the growth and development of employees
• Oversee assigned area to ensure appropriate distribution of workload and streamlined workflow
• Recruit, interview, hire staff. Coordinate orientation of new staff, and ensure ongoing education of current staff
• Provide mentoring, leadership and direction to staff
• Maintain and monitor the productivity level of the staff to maximize efficiency, assure adequate staffing levels, and control costs; approve timecards
• Complete timely performance reviews of staff according to policy

• Interface with revenue cycle functions to ensure client revenue cycle is run efficiently and effectively across the ambulatory operations
• Develop relationships in the alternate infusion industry to maintain understanding of current trends and benchmark effectively
• Lead and participate in…