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Strategic IT Account Manager: xHelpdesk & AI Programs
Job in
Short Pump, Henrico County, Virginia, USA
Listed on 2026-07-10
Listing for:
E Logic
Full Time
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
E-logic seeks an Account Manager to serve as the strategic liaison with Mass Bay Community College leadership. You will manage a multi-year, 24x7x365 IT helpdesk contract, ensuring SLA compliance and coordinating cross-departmental workflows.
Responsibilities include leading AI automation initiatives, overseeing ITSM platform administration, and guiding escalation paths while ensuring compliance with state regulations.
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