Office Support Specialist

Job Title

Under close supervision, performs general office and clerical work of routine difficulty; performs related work as assigned.

(Essential function, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

• Provide high-quality customer service by assisting clients in person, by phone, and electronically
• Perform a variety of administrative and clerical tasks to support daily operations
• Process transactions, maintain records, and ensure accuracy of information
• Utilize computer systems and databases to enter, track, and retrieve information
• Communicate effectively with internal teams and external partners
• Maintain confidentiality and handle sensitive information with discretion
• Support multiple programs and adapt to changing priorities and department needs
• Ensure compliance with applicable policies, procedures, and regulations

• Knowledge of standard office equipment, computer software and spreadsheet applications.
• Knowledge of mail classes and postage requirements.
• Knowledge of personnel and departments and referral processes.
• Skill in working with sensitive, complicated and detailed information.
• Skill in maintaining accurate, timely and confidential documentation and records.
• Skill in effectively communicating verbally and in writing.
• Skill of considerable degree in establishing and maintaining effective working relationships with employees, other agencies and the public.
• Skill of considerable degree in public relations, to include ability to effectively communicate both verbally and in writing and to de-escalate heightened situations.

High School Diploma or GED; AND one year of general clerical experience; AND a valid Arizona driver's license. Must hold or be able to obtain an Arizona Fingerprint Clearance Card to perform this position.