Office Support Specialist

Job Posting

Under close supervision, performs general office and clerical work of routine difficulty; performs related work as assigned.

Essential job functions may include the following tasks, knowledge, skills and other characteristics:

• Provide high-quality customer service by assisting clients in person, by phone, and electronically
• Perform a variety of administrative and clerical tasks to support daily operations
• Process transactions, maintain records, and ensure accuracy of information
• Utilize computer systems and databases to enter, track, and retrieve information
• Communicate effectively with internal teams and external partners
• Maintain confidentiality and handle sensitive information with discretion
• Support multiple programs and adapt to changing priorities and department needs
• Ensure compliance with applicable policies, procedures, and regulations

Knowledge and skills may include:

• Knowledge of standard office equipment, computer software and spreadsheet applications.
• Knowledge of mail classes and postage requirements.
• Knowledge of personnel and departments and referral processes.
• Skill in working with sensitive, complicated and detailed information.
• Skill in maintaining accurate, timely and confidential documentation and records.
• Skill in effectively communicating verbally and in writing.
• Skill of considerable degree in establishing and maintaining effective working relationships with employees, other agencies and the public.
• Skill of considerable degree in public relations, to include ability to effectively communicate both verbally and in writing and to de-escalate heightened situations.

Desirable qualifications include:

High School Diploma or GED; AND one year of general clerical experience; AND a valid Arizona driver's license. Must hold or be able to obtain an Arizona Fingerprint Clearance Card to perform this position.