Coordinator Authorization Verification Day Shift

Coordinator Authorization Verification - Full Time, Day Shift

Job Category
:
Office and Admin Support

Requisition Number
: COORD
003816

• Posted :
  February 10, 2026
• Full-Time
• On-site

Showing 1 location

Summit Hospital
2200 E Show Low Lake Road
Show Low, AZ 85901, USA

Responsible for verifying and updating patient demographics information, verifying eligibility for medical procedures with patient’s insurance company and using Summit Healthcare’s insurance verification tool for insurance authorization and verification. Serves as a valuable resource to patients by providing excellent customer service, pertinent information regarding their coverage, and explaining coverage amounts. Refers patients to Financial Counselor to arrange payment for services that are not covered by insurance.

Essential Functions / Major Responsibilities:

• Provides the highest level of customer service standards.
• Registers/pre-registers patients, gathers detailed information from the patient’s chart for coordination of care.
• Verifies insurance benefits and eligibility.
• Obtains pre-certifications and referrals to other providers and for procedures, services, or equipment.
• Verifies/Notifies payors for procedures.
• Refers accounts to financial counselor.
• Collects patient portions of fees when applicable.
• Works Task List in Allscripts for all outpatients.
• Monitors stat orders and time sensitive accounts.
• Displays proper etiquette and mannerisms that reflect the SHINE Behavior Guidelines.
• Promotes the Patient Safety Standards as a core value of the organization.
• Works reports on a daily basis: CRC, One Content, Pre-Registration with balances, accounts not discharged, denials.
• Assists Senior Coordinator with assigned tasks.
• Provides direction guidance and training to level 1 staff.
• Attends Denials Management Committee meetings.
• Assists with Change Health “Relay” Issue.
• Participates in departmental and hospital-wide informational meetings and in-services, including staff meetings, hospital-wide forums, and seminars.
• Reviews department and hospital-wide policies and procedures annually.
• Cross trains in two or more Patient Registration areas:
  Outpatient, prior authorizations, ER, centralized scheduling and/or Surgery.
• Runs and works Relay reports.

Job Scope:

• Routine work situations.
• A mid-level of complexity.
• Typical operation from specific and definite directions and instructions.
• Performance under supervision.

Interpersonal Contacts:

• Are normally made with others both inside and outside the hospital.
• Are made with own department as well as other departments or locations.
• Frequently contain confidential/sensitive information necessitating discretion at all times.
• Are made via telephone, e‑mail, and face-to-face interaction.
• Are usually with patients and staff with some physician contact.

Specific

Job Skills & Mental

Activities:

This position requires operational knowledge of all equipment in the Admitting areas, including fax, printer, copy machine, phone systems, scanners, and all computer programs required to retrieve and input information. This employee must be service oriented and have excellent customer service skills, computer skills, organizational skills, multitasking skills, professional interpersonal skills, time management skills, the ability to prioritize work, and telephone etiquette.

This employee must be familiar with and abide by all HIPAA rules and regulations. This employee must be able to function in a high stress area with multiple priorities and multiple sources of request, with a fast pace in decision making. This employee must also maintain a professional demeanor in traumatic situations. Must be able to read, write, speak, and understand English.

Education and/or

Experience:

• High school diploma or equivalent (required).
• Basic computer skills (required).
• One year related experience (preferred).
• Medical terminology (preferred).
• Two or more years of experience as a Patient Registrar and/or Coordinator Authorizations and Verifications I (required).
• Cross trained in two or more Patient Registration areas (required).
• High performer as evidenced by an evaluation score of 7.0 or higher and no disciplinary actions in the last year (required).
• Medical terminology…