Medical Front Office Specialist

Essential Functions

Under close supervision, performs specialty medical office and clerical work of moderate to high difficulty; performs related work as assigned. (Essential function, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

• Receive, sort, index, file, and retrieve forms, correspondence, and other documents.
• Schedule patient appointments and navigate electronic medical record (EMR) systems efficiently.
• Compile complex reports and work summaries as needed.
• Review and complete records, forms, and documents for accuracy.
• Receive and distribute HIPAA-sensitive correspondence in a secure and confidential manner.
• Operate a variety of standard office equipment (e.g., copier, scanner, fax machine, phone systems).
• Maintain confidential medical records and filing systems in compliance with applicable regulations.
• Verify insurance information and maintain records to support medical billing processes.
• Prepares laboratory samples for shipping and accessions electronic lab orders.
• Perform vaccine inventory management, including receiving shipments and monitoring storage temperatures.
• Handle medical records requests in accordance with privacy laws and internal policies.
• Supervise and assist other administrative support positions as needed

• Knowledge of mail classes and postage requirements.
• Knowledge of personnel and departments and referral processes.
• Knowledge of adult and pediatric vaccine schedules, including alternate and catch-up schedules, exceptions, and proper vaccine storage and handling procedures.
• Knowledge of office equipment, web-based medical applications and electronic medical records systems.
• Understanding of and adherence to HIPAA standards and patient privacy practices.
• Knowledge of medical office policies, procedures, and provider standing orders.
• Skill in medical terminology and standard medical office practices.
• Skill in multi-tasking in a fast-paced office environment, with a high level of customer service.
• Ability to assist patients with appointment scheduling and navigate eligibility for services based on grant-funded programs, private insurance, or private pay status using qualifying criteria.
• Skill in general accounting practices and billing practices.
• Skill in tracking, analyzing, and reporting data and activity levels accurately.
• Effective verbal and written communication skills.
• Ability to establish and maintain positive working relationships with coworkers, external agencies, and the general public.

• Education: High School Diploma or GED.
• Experience: Minimum of two (2) years of general clerical experience.
• Medical Office
  
  Skills:
  
  
• Certificate in Medical Office Administration and/or
• Experience working in a medical office environment with demonstrated use of electronic medical records (EMR) systems.
• Note:
  
  Candidates without a certificate or medical office experience must demonstrate the ability to obtain the required qualifications within six (6) months of hire.
• Language
  
  Skills:
  
  Bilingual proficiency is preferred.