Systems Administrator Day Shift

Systems Administrator
- Full Time Onsite Role, Day Shift

Job Category
:
Information Technology

Requisition Number
: SYSTE
004084

Showing 1 location

Show Low, AZ 85901, USA

The following information is designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

• Maintains and supports the integrity of the operating system environment and various computer systems. Administers, installs and troubleshoots a variety of operating systems. Performs systems maintenance tasks, such as system back-up, recovery and file maintenance.
• Schedules, installs, and tests system software upgrades. Configures software and resolves technical problems. Monitors and maintains software licensing and maintenance agreements.
• The System Administrator provides server support for incident resolution and requests reported to the Help Desk.
• Responsibilities include initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components.
• The System Administrator is responsible for collecting information through customer conversation, accessing support tools, and additional support staff (PC Technician or other System Administrators) as needed.
• Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner other resources.
• The System administrator must be able to handle dynamic situations and be able to provide suggestions/guidance to the IT Director regarding problems and solutions.
• The System Administrator will be assigned server applications as a primary responsibility and will also need to handle advanced troubleshooting of all Summit systems.

• Provides advanced support for Summit desktops and server applications.
• Serves as subject matter expert for assigned server hardware/software applications.
• Ensures software is maintained appropriately in line with best practices and Summit policies.
• Addresses and resolves incidents and requests; logs all incidents and requests; engages other Help Desk or appropriate resources to resolve incidents that are beyond the scope of their ability or responsibility.
• Responds to and works with appropriate parties to resolve all Help Desk requests received into the ticketing system or via email, as well as logging, answering, resolving, and or routing incoming support phone calls.
• Responds to and works with appropriate parties to capture information resulting from network or remote clinic outages, slowdowns, etc.
• Sends notifications of all outages and planned maintenance to all interested parties.
• Manages and prioritizes outstanding support issues.
• Maintains and updates solutions database.
• Uses the appropriate categories for logging incidents and requests.
• Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
• Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.
• Grows general knowledge of current facility-specific products, increasing ability to resolve requests on first contact.
• Adheres to and supports Summit standards, policies, and procedures.
• Maintains and protects confidentiality with regard…