Service Technician

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Full Time Show Low, AZ, US

7 days ago Requisition

DEPARTMENT:
Service Dept.

REPORTS TO:
Branch Manager

EFFECTIVE DATE:
Upon Hire

POSITION:
Full-Time, Hourly, Starting pay: $20/hr (experience-based)

This skilled position is responsible for the installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts. This person diagnoses equipment problems, using judgment to determine how to best repair or replace it. This position requires lifting, carrying, pulling/pushing heavy equipment, mechanical aptitude, and a working knowledge of cooling systems.

• Repair and perform preventative maintenance on coolers, fountains, bar guns, ice makers and vending equipment. Remove / fix old parts and/or replace with new parts.
• Deliver vending machines into accounts
• Educate customers on basic equipment repair and upkeep procedures.
• Install equipment:
  Make holes and route lines to connect product to dispensing unit; connect water supply, gas supply, syrup supply and find drain; build racks and connect lines for BIB.
• Fill installed equipment and adjust to proper water to syrup (brix).
• Prioritize and schedule service and PM calls to meet customer service windows.
• Drive to locations, evaluate issues and perform necessary work.
• Collect accurate and complete equipment and customer information.
• Maintain parts inventory on service vehicle.
• Establish positive relationships with contacts from service calls.
• After each call, complete paperwork on job and submit.
• Lift, carry, pull, push and/or move at least 55 pounds repeatedly over workday.
• Using proper equipment, move vending machines weighing between 800 and 1200 pounds.
• Installs equipment in businesses in accordance with established standards and procedures; always maintains safety and professionalism.
• Assists in the promotion and sale of extra equipment.
• Completely and accurately tests installed equipment, ensuring it is in proper working order prior to departure from installation site.
• Provides a thorough explanation of equipment, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner.
• Accurately completes all necessary paperwork including but not limited to work orders, service orders, equipment removals and preventative maintenance.
• Maintains inventory control of assigned equipment to ensure adequate stock levels; participates in form inventory process on a regularly scheduled basis.
• Maintains control of all assigned company property and ensures that equipment is always maintained in safe operating condition.
• Safely operates assigned company vehicle and ensures that it is maintained according to manufacturer’s specifications.
• Exhibits appearance and conduct in accordance with established company standards to present a professional image to customers and the general public; maintains the highest degree of decency, honesty, and integrity as a guest in a customers’ business.
• Performs other related duties as assigned by management.

• This job has no supervisory responsibilities.

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

• One-year certificate from college or technical school, six months to one year related
• 608 HVAC Certification
• Understanding of Electrical systems
• Know How to Use A voltmeter
• Other skills required :
• Ability to work independently with minimal supervision.
• Proven ability to handle multiple projects and meet deadlines.
• Ability to understand and follow written and verbal instructions.
• Bilingual skills a plus.
• Ability to understand all safety requirements and cautions.
• Ability to perform the physical labor necessary.
• Professional appearance and demeanor.
• Ability to effectively present information and respond to questions.
• Ability to effectively communicate with people at all levels and from…